{"id":31,"date":"2021-05-24T11:00:56","date_gmt":"2021-05-24T02:00:56","guid":{"rendered":"https:\/\/pulse-ai.jp\/media\/?p=31"},"modified":"2021-09-21T22:17:42","modified_gmt":"2021-09-21T13:17:42","slug":"enps","status":"publish","type":"post","link":"https:\/\/pulse-ai.jp\/media\/enps\/","title":{"rendered":"eNPS\u3068\u306f\uff1f"},"content":{"rendered":"\n

eNPS\u3068\u306f\uff1f<\/h2>\n\n\n\n

eNPS\u3068\u3044\u3046\u6307\u6a19\u3092\u3054\u5b58\u77e5\u3067\u3057\u3087\u3046\u304b\uff1f<\/p>\n\n\n\n

eNPS\u3068\u306f\u300cEmployee Net Promoter Score\uff08\u30a8\u30f3\u30d7\u30ed\u30a4\u30fc\u30fb\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff09\u300d\u306e\u7565\u79f0\u3067\u3001\u5f93\u696d\u54e1\u306e\u300c\u8077\u5834\u306e\u63a8\u5968\u5ea6\u300d\u3092\u6570\u5024\u5316\u3057\u305f\u3082\u306e\u3067\u3042\u308a\u3001\u5f93\u696d\u54e1\u306e\u4f1a\u793e\u3078\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\uff08\u611b\u7740\u5ea6\uff09\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u6307\u6a19\u3067\u3059\u3002<\/p>\n\n\n\n

NPS\u81ea\u4f53\u306f\u3001\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u300c\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u77e5\u4eba\u3084\u53cb\u4eba\u306b\u7d39\u4ecb\u3059\u308b\u53ef\u80fd\u6027\u300d\u3092\u8cea\u554f\u3057\u3001\u30b9\u30b3\u30a2\u5316\u3059\u308b\u3082\u306e\u3067\u3001\u3044\u308f\u3086\u308b\u30af\u30c1\u30b3\u30df\u529b\u3092\u6307\u6a19\u5316\u3057\u305f\u3082\u306e\u3068\u3044\u3048\u307e\u3059\u3002\u5143\u3005\u306f\u3001\u30d9\u30a4\u30f3\uff06\u30ab\u30f3\u30d1\u30cb\u30fc\u3068\u3044\u3046\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u4f1a\u793e\u304c\u958b\u767a\u3057\u305f\u3082\u306e\u3067\u3001\u6b27\u7c73\u3067\u6d41\u884c\u3063\u3066\u3001\u4eca\u3067\u306f\u65e5\u672c\u3067\u3082\u8272\u3005\u306a\u4f1a\u793e\u304cNPS\u6e2c\u5b9a\u3092\u884c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

eNPS\u306f\u3001NPS\u306e\u5f93\u696d\u54e1\u7248\u3068\u3044\u3046\u3053\u3068\u3067\u3001\u81ea\u793e\u306e\u5f93\u696d\u54e1\u306b\u5bfe\u3057\u3066\u300c\u3042\u306a\u305f\u306f\u3001\u73fe\u5728\u306e\u8077\u5834\u3092\u89aa\u3057\u3044\u53cb\u4eba\u3084\u77e5\u4eba\u306b\u3069\u306e\u7a0b\u5ea6\u304a\u52e7\u3081\u3057\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u304b\uff1f\u300d\u30920\u304b\u308910\u306e11\u6bb5\u968e\u3067\u8cea\u554f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

10\u3082\u3057\u304f\u306f9\u3092\u56de\u7b54\u3057\u305f\u4eba\u3092\u300c\u63a8\u5968\u8005\u300d\u3068\u3057\u30018\u3082\u3057\u304f\u306f7\u3092\u56de\u7b54\u3057\u305f\u4eba\u3092\u300c\u4e2d\u7acb\u8005\u300d\u30016\u304b\u30890\u3092\u56de\u7b54\u3057\u305f\u4eba\u3092\u300c\u6279\u5224\u8005\u300d\u3068\u5206\u985e\u3057\u3001
eNPS = \uff08\u5168\u4f53\u306b\u304a\u3051\u308b\u63a8\u5968\u8005\u306e\u5272\u5408\u30fc\u6279\u5224\u8005\u306e\u5272\u5408\uff09\u00d7100<\/strong>
\u3067\u8a08\u7b97\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\u2193\u3053\u3061\u3089\u304c\u3001\u3042\u308b\u4f1a\u793e\u306e\u4f8b\u3067\u3059\u3002\u3053\u306e\u5834\u5408\u3001eNPS\u306f\u3001-53.9 <\/strong>(=(12.8%-66.7%)*100)\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u4e00\u822c\u306b\u3001eNPS\u304c\u3001\u30d7\u30e9\u30b9\u306b\u306a\u308b\u3053\u3068\u306f\u3042\u307e\u308a\u3042\u308a\u307e\u305b\u3093\u3002\u5f93\u696d\u54e1\u306e\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u304c\u975e\u5e38\u306b\u9ad8\u3044\u4f1a\u793e\u306e\u5834\u5408\u3001eNPS\u304c10\u301c20\u3092\u3064\u3051\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u3059\u304c\u30ec\u30a2\u3067\u3057\u3066\u3001\u591a\u304f\u306e\u4f1a\u793e\u306e\u5834\u5408\u306f\u30de\u30a4\u30ca\u30b9\u306b\u306a\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u3002\uff08\u30de\u30a4\u30ca\u30b9\u3060\u304b\u3089\u3001\u30c0\u30e1\u3068\u3044\u3046\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\uff09<\/p>\n\n\n\n

eNPS\u304c\u4e0a\u304c\u308b\u3068\u3001\u4f55\u304c\u3044\u3044\u306e\u304b\uff1f<\/h2>\n\n\n\n

eNPS\u304c\u9ad8\u3044\u5f93\u696d\u54e1\u307b\u3069\u3001\u5b9f\u969b\u306b\u305d\u306e\u4f1a\u793e\u3067\u50cd\u304f\u3053\u3068\u3092\u5468\u56f2\u306b\u63a8\u5968\u3059\u308b\u306a\u3069\u63a1\u7528\u9762\u3067\u8ca2\u732e\u3057\u307e\u3059\u3002\u7279\u306b\u3001\u4f1a\u793e\u5074\u304c\u7a4d\u6975\u7684\u306b\u4f9d\u983c\u3057\u306a\u304f\u3066\u3082\u3001\u81ea\u7136\u3068\u30ea\u30d5\u30a1\u30e9\u30eb\u63a1\u7528\u306b\u7e4b\u304c\u3063\u305f\u308a\u3001\u63a1\u7528\u9762\u63a5\u306e\u969b\u306b\u3001\u5019\u88dc\u8005\u306b\u5bfe\u3057\u3066\u975e\u5e38\u306b\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u767a\u3059\u308b\u306e\u3067\u3001\u63a1\u7528\u529b\u304c\u4e0a\u304c\u308b\u3068\u3044\u3046\u52b9\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

\u307e\u305f\u3001eNPS\u304c\u9ad8\u3044\u5f93\u696d\u54e1\u306f\u3001\u96e2\u8077\u7387\u304c\u4f4e\u3044\u3060\u3051\u3067\u306a\u304f\u3001\u751f\u7523\u6027\u304c\u9ad8\u304f\u306a\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u3001eNPS\u304c\u9ad8\u3044\u3068\u81ea\u793e\u3067\u50cd\u304f\u3053\u3068\u3092\u30dd\u30b8\u30c6\u30a3\u30d6\u306b\u8003\u3048\u308b\u5f93\u696d\u54e1\u306e\u5272\u5408\u304c\u9ad8\u3044\u3053\u3068\u3092\u793a\u3059\u306e\u3067\u3001\u96e2\u8077\u7387\u306f\u4f4e\u304f\u306a\u308a\u307e\u3059\u3057\u3001\u524d\u5411\u304d\u306b\uff08\u610f\u6b32\u7684\u306b\uff09\u4ed5\u4e8b\u304c\u3067\u304d\u308b\u72b6\u6cc1\u306b\u3042\u308b\u5f93\u696d\u54e1\u304c\u591a\u3044\u3053\u3068\u304b\u3089\u3001\u7d50\u679c\u3068\u3057\u3066\u3001\uff08\u305d\u3046\u3067\u306a\u3044\u4f1a\u793e\u3068\u6bd4\u3079\u3066\uff09\u751f\u7523\u6027\u304c\u9ad8\u3044\u3068\u3044\u3046\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

eNPS\u306f\u4f1a\u793e\u306e\u7af6\u4e89\u529b\u3092\u6e2c\u308b\u305f\u3081\u306e1\u3064\u306e\u6307\u6a19\u3068\u6349\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u6628\u4eca\u3067\u306f\u5f93\u696d\u54e1\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u8abf\u67fb\u306b\u304a\u3044\u3066\u5229\u7528\u3055\u308c\u308b\u3053\u3068\u304c\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n
\n
\n
\n
\u30d1\u30eb\u30b9\u30a2\u30a4\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u77e5\u308b<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\u30d1\u30eb\u30b9\u30a2\u30a4\u306e\u30c7\u30e2\u52d5\u753b\u3092\u898b\u308b<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

eNPS\u3068\u306f\uff1f eNPS\u3068\u3044\u3046\u6307\u6a19\u3092\u3054\u5b58\u77e5\u3067\u3057\u3087\u3046\u304b\uff1f eNPS\u3068\u306f\u300cEmployee Net Promoter Score\uff08\u30a8\u30f3\u30d7\u30ed\u30a4\u30fc\u30fb\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\uff09\u300d\u306e\u7565\u79f0\u3067\u3001\u5f93\u696d\u54e1\u306e\u300c\u8077\u5834\u306e\u63a8\u5968\u5ea6\u300d\u3092\u6570\u5024\u5316\u3057\u305f\u3082 […]<\/p>\n","protected":false},"author":1,"featured_media":32,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,5],"tags":[],"class_list":["post-31","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-rule-of-pulseai","category-human-resorce"],"_links":{"self":[{"href":"https:\/\/pulse-ai.jp\/media\/wp-json\/wp\/v2\/posts\/31","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pulse-ai.jp\/media\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pulse-ai.jp\/media\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pulse-ai.jp\/media\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pulse-ai.jp\/media\/wp-json\/wp\/v2\/comments?post=31"}],"version-history":[{"count":3,"href":"https:\/\/pulse-ai.jp\/media\/wp-json\/wp\/v2\/posts\/31\/revisions"}],"predecessor-version":[{"id":903,"href":"https:\/\/pulse-ai.jp\/media\/wp-json\/wp\/v2\/posts\/31\/revisions\/903"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pulse-ai.jp\/media\/wp-json\/wp\/v2\/media\/32"}],"wp:attachment":[{"href":"https:\/\/pulse-ai.jp\/media\/wp-json\/wp\/v2\/media?parent=31"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pulse-ai.jp\/media\/wp-json\/wp\/v2\/categories?post=31"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pulse-ai.jp\/media\/wp-json\/wp\/v2\/tags?post=31"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}