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href=\"https:\/\/pulse-ai.jp\/media\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e5%90%91%e4%b8%8a%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e6%88%a6%e7%95%a5\/#%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0%E5%B0%8E%E5%85%A5%E3%81%AB%E3%82%88%E3%82%8B%E6%A5%AD%E5%8B%99%E5%8A%B9%E7%8E%87%E5%8C%96%E3%81%AE%E5%8A%B9%E6%9E%9C\" >\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306b\u3088\u308b\u696d\u52d9\u52b9\u7387\u5316\u306e\u52b9\u679c<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/pulse-ai.jp\/media\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e5%90%91%e4%b8%8a%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e6%88%a6%e7%95%a5\/#%E5%85%B7%E4%BD%93%E7%9A%84%E3%81%AA%E4%BA%8B%E4%BE%8B%E3%81%A8%E6%94%B9%E5%96%84%E3%83%97%E3%83%AD%E3%82%BB%E3%82%B9\" 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href=\"https:\/\/pulse-ai.jp\/media\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e5%90%91%e4%b8%8a%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e6%88%a6%e7%95%a5\/#%E5%A4%B1%E6%95%97%E4%BE%8B%E3%81%A8%E3%81%9D%E3%81%93%E3%81%8B%E3%82%89%E3%81%AE%E5%AD%A6%E3%81%B3\" >\u5931\u6557\u4f8b\u3068\u305d\u3053\u304b\u3089\u306e\u5b66\u3073<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/pulse-ai.jp\/media\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e5%90%91%e4%b8%8a%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e6%88%a6%e7%95%a5\/#%E6%88%90%E6%9E%9C%E3%81%AE%E5%AE%9A%E9%87%8F%E8%A9%95%E4%BE%A1%E3%81%A8%E4%BB%8A%E5%BE%8C%E3%81%AE%E8%AA%B2%E9%A1%8C\" >\u6210\u679c\u306e\u5b9a\u91cf\u8a55\u4fa1\u3068\u4eca\u5f8c\u306e\u8ab2\u984c<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/pulse-ai.jp\/media\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e5%90%91%e4%b8%8a%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e6%88%a6%e7%95%a5\/#KPI%E8%A8%AD%E5%AE%9A%E3%81%A8%E6%B8%AC%E5%AE%9A%E6%96%B9%E6%B3%95\" >KPI\u8a2d\u5b9a\u3068\u6e2c\u5b9a\u65b9\u6cd5<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/pulse-ai.jp\/media\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e5%90%91%e4%b8%8a%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e6%88%a6%e7%95%a5\/#%E9%95%B7%E6%9C%9F%E7%9A%84%E3%81%AA%E5%8A%B9%E6%9E%9C%E3%81%AE%E5%88%86%E6%9E%90\" >\u9577\u671f\u7684\u306a\u52b9\u679c\u306e\u5206\u6790<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/pulse-ai.jp\/media\/%e9%a1%a7%e5%ae%a2%e6%ba%80%e8%b6%b3%e5%ba%a6%e5%90%91%e4%b8%8a%e3%81%ae%e3%81%9f%e3%82%81%e3%81%ae%e3%82%ab%e3%82%b9%e3%82%bf%e3%83%9e%e3%83%bc%e3%82%b5%e3%82%af%e3%82%bb%e3%82%b9%e6%88%a6%e7%95%a5\/#%E4%BB%8A%E5%BE%8C%E3%81%AE%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%82%AF%E3%82%BB%E3%82%B9%E3%81%AE%E3%83%88%E3%83%AC%E3%83%B3%E3%83%89\" >\u4eca\u5f8c\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u30c8\u30ec\u30f3\u30c9<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%82%AF%E3%82%BB%E3%82%B9%E3%81%AE%E6%A6%82%E5%BF%B5%E3%81%A8%E5%BF%85%E8%A6%81%E6%80%A7\"><\/span>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u6982\u5ff5\u3068\u5fc5\u8981\u6027<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%82%AF%E3%82%BB%E3%82%B9%E3%81%A8%E3%81%AF%E4%BD%95%E3%81%8B%EF%BC%9F\"><\/span>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u304b\uff1f<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u3001\u300c\u81ea\u793e\u306e\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u3088\u3063\u3066\u9867\u5ba2\u3092\u6210\u529f\u306b\u5c0e\u304d\u3001\u305d\u306e\u6210\u529f\u304c\u7d50\u679c\u7684\u306b\u9867\u5ba2\u3068\u81ea\u793e\u53cc\u65b9\u306e\u5229\u76ca\u306b\u3064\u306a\u304c\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u300d\u7d4c\u55b6\u6226\u7565\u3067\u3059\u3002\u5f93\u6765\u306e\u5358\u767a\u7684\u306a\u8ca9\u58f2\u3067\u306f\u306a\u304f\u3001<strong>\u9867\u5ba2\u304c\u7d99\u7d9a\u7684\u306b\u4fa1\u5024\u3092\u5f97\u3089\u308c\u308b\u3088\u3046\u80fd\u52d5\u7684\uff08\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\uff09\u306b\u4f34\u8d70\u3059\u308b\u6d3b\u52d5<\/strong>\u3092\u6307\u3057\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u5c0e\u5165\u6642\u306e\u624b\u539a\u3044\u652f\u63f4\u3084\u5b9a\u671f\u7684\u306a\u5229\u7528\u72b6\u6cc1\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3001\u8ffd\u52a0\u63d0\u6848\u306a\u3069\u3092\u901a\u3058\u3066\u3001\u9867\u5ba2\u304c\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u50cd\u304d\u304b\u3051\u307e\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u5411\u4e0a\u3060\u3051\u3067\u306a\u304f\u3001\u81ea\u793e\u306b\u3068\u3063\u3066\u3082\u5951\u7d04\u66f4\u65b0\u3084\u30a2\u30c3\u30d7\u30bb\u30eb\u306b\u3088\u308b\u53ce\u76ca\u5897\u52a0\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f**\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\uff08\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\uff09**\u3068\u6df7\u540c\u3055\u308c\u304c\u3061\u3067\u3059\u304c\u3001\u4e21\u8005\u306f\u76ee\u7684\u3084\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u7570\u306a\u308a\u307e\u3059\u3002\u30b5\u30dd\u30fc\u30c8\u304c\u4e3b\u306b\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u30af\u30ec\u30fc\u30e0\u306b\u5bfe\u5fdc\u3057\u554f\u984c\u89e3\u6c7a\u3059\u308b\u300c\u53d7\u52d5\u7684\u300d\u5bfe\u5fdc\u3067\u3042\u308b\u306e\u306b\u5bfe\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u554f\u984c\u304c\u9855\u5728\u5316\u3059\u308b\u524d\u306b\u5148\u56de\u308a\u3057\u3066\u652f\u63f4\u3059\u308b\u300c\u80fd\u52d5\u7684\u300d\u53d6\u308a\u7d44\u307f\u3067\u3059\u200b\u3002\u4ee5\u4e0b\u306e\u8868\u306b\u4e3b\u8981\u306a\u9055\u3044\u3092\u307e\u3068\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u8996\u70b9\u3000\u3000\u3000\u3000<\/th><th>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u30a2\u30d7\u30ed\u30fc\u30c1<\/th><th>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u30a2\u30d7\u30ed\u30fc\u30c1<\/th><\/tr><\/thead><tbody><tr><td><strong>\u76ee\u7684<\/strong><\/td><td>\u9867\u5ba2\u306e\u6210\u529f\u4f53\u9a13\u3092\u5b9f\u73fe\u3057\u3001\u9867\u5ba2\u30fb\u81ea\u793e\u53cc\u65b9\u306e\u5229\u76ca\u306b\u5bc4\u4e0e<\/td><td>\u9867\u5ba2\u304b\u3089\u5bc4\u305b\u3089\u308c\u308b\u8ab2\u984c\u306e\u89e3\u6c7a\u30fb\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc<\/td><\/tr><tr><td><strong>\u59ff\u52e2<\/strong><\/td><td>\u80fd\u52d5\u7684\uff08\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\uff09\u306b\u50cd\u304d\u304b\u3051\u308b<\/td><td>\u8fc5\u901f\u30fb\u4e01\u5be7\u306b\u53cd\u5fdc\uff08\u30ea\u30a2\u30af\u30c6\u30a3\u30d6\uff09\u3059\u308b<\/td><\/tr><tr><td><strong>\u4e3b\u306aKPI<\/strong><\/td><td>\u89e3\u7d04\u7387\uff08\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\uff09\u3001\u7d99\u7d9a\u7387\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024(LTV)\u3001NPS\u306a\u3069<\/td><td>\u5bfe\u5fdc\u4ef6\u6570\u3001\u521d\u56de\u5fdc\u7b54\u6642\u9593\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6(CSAT)\u306a\u3069<\/td><\/tr><tr><td><strong>\u5bfe\u8c61<\/strong><\/td><td>\u5168\u9867\u5ba2\uff08\u5229\u7528\u72b6\u6cc1\u3092\u898b\u306a\u304c\u3089\u5fc5\u8981\u306b\u5fdc\u3058\u5168\u3066\u306b\u4ecb\u5165\uff09<\/td><td>\u554f\u3044\u5408\u308f\u305b\u30fb\u652f\u63f4\u8981\u8acb\u306e\u3042\u3063\u305f\u9867\u5ba2<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u6210\u529f\u3092\u80fd\u52d5\u7684\u306b\u5f8c\u62bc\u3057\u3059\u308b\u5305\u62ec\u7684\u306a\u6d3b\u52d5\u3067\u3042\u308a\u3001\u30b5\u30dd\u30fc\u30c8\u3088\u308a\u5e83\u3044\u7bc4\u56f2\u3068\u8996\u70b9\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u3002\u4e21\u8005\u306f\u8eca\u306e\u4e21\u8f2a\u306e\u3088\u3046\u306b\u91cd\u8981\u3067\u3059\u304c\u3001<strong>\u30b5\u30af\u30bb\u30b9\u3067\u306f\u7279\u306b\u9867\u5ba2\u306e\u9577\u671f\u7684\u306a\u6210\u9577\u3068\u6e80\u8db3\u306b\u7126\u70b9<\/strong>\u3092\u5f53\u3066\u308b\u70b9\u304c\u7279\u5fb4\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E6%BA%80%E8%B6%B3%E5%BA%A6%E5%90%91%E4%B8%8A%E3%81%A8%E5%8F%8E%E7%9B%8A%E3%81%B8%E3%81%AE%E5%BD%B1%E9%9F%BF\"><\/span>\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u3068\u53ce\u76ca\u3078\u306e\u5f71\u97ff<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u306f\u3001\u53ce\u76ca\u9762\u306b\u3082\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u5951\u7d04\u3092\u66f4\u65b0\u3057\u7d99\u7d9a\u5229\u7528\u3057\u3066\u304f\u308c\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u3001\u307e\u305f\u8ffd\u52a0\u8cfc\u5165\uff08\u30a2\u30c3\u30d7\u30bb\u30eb\uff09\u3084\u53cb\u4eba\u77e5\u4eba\u3078\u306e\u7d39\u4ecb\u3092\u901a\u3058\u3066\u65b0\u305f\u306a\u58f2\u4e0a\u3092\u3082\u305f\u3089\u3059\u304b\u3089\u3067\u3059\u3002<strong>\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u306f\u65e2\u5b58\u9867\u5ba2\u7dad\u6301\u306e5\uff5e25\u500d\u306e\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b<\/strong>\u3068\u3082\u8a00\u308f\u308c\u200b\u3001\u65e2\u5b58\u9867\u5ba2\u306e\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u5411\u4e0a\u306b\u3088\u308b\u7d99\u7d9a\u5229\u7528\u306f\u975e\u5e38\u306b\u53ce\u76ca\u52b9\u7387\u306e\u9ad8\u3044\u6226\u7565\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u3042\u308b\u8abf\u67fb\u3067\u306f<strong>\u9867\u5ba2\u7dad\u6301\u7387\u30925%\u6539\u5584\u3059\u308b\u3060\u3051\u3067\u5229\u76ca\u304c25\uff5e95%\u5411\u4e0a\u3059\u308b<\/strong>\u3068\u306e\u5206\u6790\u7d50\u679c\u3082\u5831\u544a\u3055\u308c\u3066\u3044\u307e\u3059\u200b\u3002\u3053\u308c\u306f\u7d99\u7d9a\u5229\u7528\u3084\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u306b\u3088\u308b\u7d2f\u7a4d\u52b9\u679c\u304c\u975e\u5e38\u306b\u5927\u304d\u3044\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u4f01\u696d\u306f\u5e02\u5834\u3067\u306e\u8a55\u5224\u3082\u5411\u4e0a\u3057\u3001<strong>\u30d6\u30e9\u30f3\u30c9\u5fe0\u8aa0\u5ea6<\/strong>\u3084<strong>\u9867\u5ba2\u304b\u3089\u306e\u4fe1\u983c<\/strong>\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002\u7d50\u679c\u3068\u3057\u3066\u53e3\u30b3\u30df\u306b\u3088\u308b\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306a\u3069\u597d\u5faa\u74b0\u304c\u751f\u307e\u308c\u3001\u9577\u671f\u7684\u306a\u6210\u9577\u304c\u52a0\u901f\u3057\u307e\u3059\u3002\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u5e83\u544a\u5ba3\u4f1d\u306b\u6f64\u6ca2\u306a\u4e88\u7b97\u3092\u5272\u304f\u3053\u3068\u306f\u96e3\u3057\u3044\u5834\u5408\u3082\u591a\u3044\u3067\u3059\u304c\u3001\u65e2\u5b58\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u6ce8\u529b\u3059\u308b\u3053\u3068\u3067<strong>\u9867\u5ba2\u7dad\u6301\u7387\u306e\u5411\u4e0a\u2192\u5b89\u5b9a\u53ce\u76ca\u306e\u78ba\u4fdd\u2192\u53e3\u30b3\u30df\u3067\u65b0\u898f\u9867\u5ba2\u5897<\/strong>\u3068\u3044\u3046\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9023\u9396\u3092\u751f\u307f\u51fa\u305b\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3067\u91cd\u8996\u3059\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u65bd\u7b56\u306f\u3001<strong>\u53ce\u76ca\u9762\u3067\u3082\u5927\u304d\u306a\u30ea\u30bf\u30fc\u30f3<\/strong>\u3092\u3082\u305f\u3089\u3059\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E4%B8%AD%E5%B0%8F%E4%BC%81%E6%A5%AD%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8B%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%82%AF%E3%82%BB%E3%82%B9%E3%81%AE%E5%BD%B9%E5%89%B2\"><\/span>\u4e2d\u5c0f\u4f01\u696d\u306b\u304a\u3051\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u5f79\u5272<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u4e2d\u5c0f\u4f01\u696d\u306b\u304a\u3044\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u3001\u5927\u4f01\u696d\u4ee5\u4e0a\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002\u7406\u7531\u306e\u4e00\u3064\u306f\u3001<strong>\u9650\u3089\u308c\u305f\u9867\u5ba2\u57fa\u76e4\u304b\u3089\u6700\u5927\u306e\u4fa1\u5024\u3092\u5f15\u304d\u51fa\u3059\u5fc5\u8981\u6027<\/strong>\u304c\u9ad8\u3044\u3053\u3068\u3067\u3059\u3002\u5927\u4f01\u696d\u306e\u3088\u3046\u306b\u6b21\u3005\u3068\u5927\u91cf\u306e\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u306e\u306f\u96e3\u3057\u3044\u305f\u3081\u3001\u4eca\u3044\u308b\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u3044\u304b\u306b\u9577\u7d9a\u304d\u3055\u305b\u3001\u53ce\u76ca\u3092\u62e1\u5927\u3057\u3066\u3044\u304f\u304b\u304c\u6b7b\u6d3b\u7684\u306b\u91cd\u8981\u3068\u306a\u308a\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u53d6\u7d44\u307f\u306b\u3088\u3063\u3066\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u304c\u4e0a\u304c\u308c\u3070\u3001\u5951\u7d04\u66f4\u65b0\u7387\u306e\u5411\u4e0a\u3084\u89e3\u7d04\u7387\u306e\u4f4e\u6e1b\u306b\u3064\u306a\u304c\u308a\u3001\u5b89\u5b9a\u3057\u305f\u53ce\u76ca\u57fa\u76e4\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u4e2d\u5c0f\u4f01\u696d\u306f<strong>\u6a5f\u52d5\u529b\u3084\u67d4\u8edf\u6027<\/strong>\u306b\u512a\u308c\u308b\u53cd\u9762\u3001\u30ea\u30bd\u30fc\u30b9\uff08\u4eba\u54e1\u3084\u4e88\u7b97\uff09\u306f\u9650\u3089\u308c\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u4e00\u4eba\u3072\u3068\u308a\u306e\u793e\u54e1\u304c\u8907\u6570\u306e\u5f79\u5272\u3092\u517c\u306d\u308b\u30b1\u30fc\u30b9\u3082\u591a\u304f\u3001\u9867\u5ba2\u5bfe\u5fdc\u3082\u65ad\u7247\u7684\u306b\u306a\u308a\u304c\u3061\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u8996\u70b9\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u55b6\u696d\u30fb\u30b5\u30dd\u30fc\u30c8\u30fb\u88fd\u54c1\u958b\u767a\u3068\u3044\u3063\u305f\u90e8\u9580\u3092\u6a2a\u65ad\u3057\u3066<strong>\u9867\u5ba2\u8996\u70b9\u3067\u5354\u50cd\u3059\u308b\u6587\u5316<\/strong>\u3092\u91b8\u6210\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u5c0f\u898f\u6a21\u4f01\u696d\u3067\u306f\u793e\u9577\u81ea\u3089\u4e3b\u8981\u9867\u5ba2\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u3066\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306b\u6d3b\u304b\u3059\u3001\u3068\u3044\u3063\u305f\u5f62\u3067\u9867\u5ba2\u6210\u529f\u306b\u5411\u3051\u305f\u7d20\u65e9\u3044\u610f\u601d\u6c7a\u5b9a\u304c\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306f\u5927\u4f01\u696d\u306b\u306f\u771f\u4f3c\u3067\u304d\u306a\u3044\u5f37\u307f\u3068\u306a\u308a\u5f97\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u4e2d\u5c0f\u4f01\u696d\u304c\u7af6\u4e89\u3067\u52dd\u3061\u6b8b\u308b\u305f\u3081\u306b\u306f\u3001\u88fd\u54c1\u305d\u306e\u3082\u306e\u306e\u5dee\u5225\u5316\u3060\u3051\u3067\u306a\u304f<strong>\u9867\u5ba2\u3078\u306e\u304d\u3081\u7d30\u304b\u306a\u652f\u63f4\u3084\u4fa1\u5024\u63d0\u4f9b\u3067\u5dee\u5225\u5316<\/strong>\u3059\u308b\u3053\u3068\u304c\u6709\u52b9\u3067\u3059\u200b\u3002\u5927\u4f01\u696d\u3068\u6bd4\u3079\u898f\u6a21\u304c\u5c0f\u3055\u3044\u5206\u3001\u3088\u308a\u5bc6\u63a5\u306b\u9867\u5ba2\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u304c\u3067\u304d\u308c\u3070\u3001\u9ad8\u3044\u6e80\u8db3\u5ea6\u3068\u4fe1\u983c\u3092\u52dd\u3061\u53d6\u308a\u3001\u305f\u3068\u3048\u898f\u6a21\u3067\u306f\u52a3\u3063\u3066\u3082\u9867\u5ba2\u304b\u3089\u9078\u3070\u308c\u7d9a\u3051\u308b\u5b58\u5728\u306b\u306a\u308c\u307e\u3059\u3002\u5b9f\u969b\u3001\u65e5\u672c\u3067\u3082\u30af\u30e9\u30a6\u30c9\u578b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308bSansan\u3084freee\u306a\u3069\u4e2d\u5c0f\u898f\u6a21\u304b\u3089\u6210\u9577\u3057\u305f\u4f01\u696d\u304c\u3001\u65e9\u671f\u304b\u3089\u5c02\u4efb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u3092\u7acb\u3061\u4e0a\u3052\u3066\u9867\u5ba2\u652f\u63f4\u306b\u6ce8\u529b\u3057\u3001\u5927\u304d\u306a\u6210\u529f\u3092\u53ce\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0a\u306e\u3088\u3046\u306b\u3001\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f<strong>\u9867\u5ba2\u3068\u306e\u9577\u671f\u7684\u306a\u95a2\u4fc2\u69cb\u7bc9\u306b\u3088\u308b\u53ce\u76ca\u5b89\u5b9a\u5316\u7b56\u3067\u3042\u308b\u3068\u540c\u6642\u306b\u3001\u7af6\u5408\u512a\u4f4d\u6027\u3092\u751f\u307f\u51fa\u3059\u6226\u7565<\/strong>\u3067\u3059\u3002\u9650\u3089\u308c\u305f\u30ea\u30bd\u30fc\u30b9\u3092\u52b9\u7387\u7684\u306b\u4f7f\u3044\u306a\u304c\u3089\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6700\u5927\u5316\u3057\u3001\u81ea\u793e\u306e\u30d5\u30a1\u30f3\u3092\u5897\u3084\u3057\u3066\u3044\u304f\u305f\u3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class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E3%81%AE%E5%A3%B0%E3%82%92%E7%B5%8C%E5%96%B6%E3%81%AB%E6%B4%BB%E3%81%8B%E3%81%99%E4%BB%95%E7%B5%84%E3%81%BF\"><\/span>\u9867\u5ba2\u306e\u58f0\u3092\u7d4c\u55b6\u306b\u6d3b\u304b\u3059\u4ed5\u7d44\u307f<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%A1%A7%E5%AE%A2%E3%83%95%E3%82%A3%E3%83%BC%E3%83%89%E3%83%90%E3%83%83%E3%82%AF%E3%81%AE%E7%A8%AE%E9%A1%9E%E3%81%A8%E5%8F%8E%E9%9B%86%E6%96%B9%E6%B3%95\"><\/span>\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u7a2e\u985e\u3068\u53ce\u96c6\u65b9\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u307e\u305a**\u9867\u5ba2\u306e\u58f0\uff08\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff09**\u3092\u6b63\u3057\u304f\u53ce\u96c6\u3057\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u51fa\u767a\u70b9\u3068\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u306f\u5927\u304d\u304f\u5206\u3051\u3066\u5b9a\u91cf\u7684\u306a\u3082\u306e\u3068\u5b9a\u6027\u7684\u306a\u3082\u306e\u304c\u3042\u308a\u3001\u53ce\u96c6\u624b\u6cd5\u3082\u69d8\u3005\u3067\u3059\u3002\u4ee3\u8868\u7684\u306a\u7a2e\u985e\u3068\u53ce\u96c6\u65b9\u6cd5\u3092\u4ee5\u4e0b\u306b\u307e\u3068\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u7a2e\u985e<\/th><th>\u4e3b\u306a\u53ce\u96c6\u65b9\u6cd5<\/th><th>\u7279\u5fb4\u30fb\u6d3b\u7528\u30dd\u30a4\u30f3\u30c8<\/th><\/tr><\/thead><tbody><tr><td><strong>\u5b9a\u91cf\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/strong><br>\uff08\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u306a\u3069\uff09<\/td><td>\u30a2\u30f3\u30b1\u30fc\u30c8\u8abf\u67fb\uff08CSAT\u6e80\u8db3\u5ea6\u8abf\u67fb\u3001NPS\u203b\u30b9\u30b3\u30a2\u6e2c\u5b9a\u306a\u3069\uff09<br>\u5b9a\u671f\u7684\u306a\u8a55\u4fa1\u30d5\u30a9\u30fc\u30e0\u9001\u4ed8<\/td><td>\u6570\u5024\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u53ef\u8996\u5316\u3002\u5909\u5316\u3092\u8ffd\u8de1\u3057\u3084\u3059\u304f\u3001\u65bd\u7b56\u52b9\u679c\u306e\u6e2c\u5b9a\u306b\u9069\u7528\u3067\u304d\u308b<\/td><\/tr><tr><td><strong>\u5b9a\u6027\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/strong><br>\uff08\u81ea\u7531\u610f\u898b\u30fb\u8981\u671b\uff09<\/td><td>\u9867\u5ba2\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\uff08\u30d2\u30a2\u30ea\u30f3\u30b0\uff09<br>\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u81ea\u7531\u8a18\u8ff0\u8a2d\u554f<br>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3078\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u5206\u6790<\/td><td>\u9867\u5ba2\u306e\u5177\u4f53\u7684\u306a\u8981\u671b\u30fb\u4e0d\u6e80\u306e\u80cc\u666f\u3092\u6df1\u6398\u308a\u53ef\u80fd\u3002\u5b9a\u91cf\u30c7\u30fc\u30bf\u3067\u306f\u898b\u3048\u306a\u3044\u6f5c\u5728\u30cb\u30fc\u30ba\u3084\u554f\u984c\u70b9\u3092\u767a\u898b\u3067\u304d\u308b<\/td><\/tr><tr><td><strong>\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u30fb\u53e3\u30b3\u30df<\/strong><\/td><td>SNS\u4e0a\u306e\u30b3\u30e1\u30f3\u30c8\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<br>\u5546\u54c1\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u306e\u8a55\u4fa1\u53ce\u96c6<br>\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30b5\u30a4\u30c8\u3067\u306e\u610f\u898b\u53ce\u96c6<\/td><td>\u4f01\u696d\u306b\u76f4\u63a5\u5c4a\u304b\u306a\u3044<strong>\u751f\u306e\u58f0<\/strong>\u3092\u628a\u63e1\u3067\u304d\u308b\u3002\u8a71\u984c\u3068\u306a\u3063\u3066\u3044\u308b\u70b9\u3084\u8a55\u5224\u306e\u826f\u3057\u60aa\u3057\u3092\u77e5\u308a\u3001\u30d7\u30ed\u30c0\u30af\u30c8\u6539\u5584\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u306b\u6d3b\u304b\u305b\u308b<\/td><\/tr><tr><td><strong>\u5229\u7528\u30c7\u30fc\u30bf\uff08\u884c\u52d5\u30ed\u30b0\uff09<\/strong><\/td><td>\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3084\u30a2\u30d7\u30ea\u306e\u30a2\u30af\u30bb\u30b9\u89e3\u6790<br>\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u5c65\u6b74\u306e\u30c7\u30fc\u30bf\u5206\u6790\uff08\u4f7f\u7528\u983b\u5ea6\u30fb\u6a5f\u80fd\u5229\u7528\u72b6\u6cc1\u306a\u3069\uff09<\/td><td>\u9867\u5ba2\u304c<strong>\u5b9f\u969b\u306b\u3069\u3046\u884c\u52d5\u3057\u3066\u3044\u308b\u304b<\/strong>\u3092\u793a\u3059\u5ba2\u89b3\u7684\u30c7\u30fc\u30bf\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u7b49\u306e\u4e3b\u89b3\u7684\u306a\u58f0\u3068\u7d44\u307f\u5408\u308f\u305b\u3066\u539f\u56e0\u5206\u6790\u3084\u96e2\u8131\u4e88\u6e2c\u306b\u6d3b\u7528\u3067\u304d\u308b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u3001<strong>\u8907\u6570\u306e\u624b\u6bb5\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u9867\u5ba2\u306e\u58f0\u3092\u7acb\u4f53\u7684\u306b\u6349\u3048\u308b<\/strong>\u3053\u3068\u3067\u3059\u3002\u4f8b\u3048\u3070\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u4f4e\u8a55\u4fa1\u3060\u3063\u305f\u7406\u7531\u3092\u3001\u8ffd\u8de1\u8abf\u67fb\u306e\u96fb\u8a71\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3067\u8a73\u3057\u304f\u805e\u304d\u53d6\u308b\u3001\u3068\u3044\u3063\u305f\u5177\u5408\u306b\u5b9a\u91cf\u3068\u5b9a\u6027\u3092\u88dc\u5b8c\u3055\u305b\u307e\u3059\u3002\u307e\u305f\u3001Web\u30b5\u30fc\u30d3\u30b9\u3067\u3042\u308c\u3070\u30ed\u30b0\u5206\u6790\u306b\u3088\u3063\u3066\u300c\u4f7f\u308f\u308c\u3066\u3044\u306a\u3044\u6a5f\u80fd\u300d\u3092\u767a\u898b\u3057\u3001\u305d\u306e\u7406\u7531\u3092\u30e6\u30fc\u30b6\u30fc\u306b\u5c0b\u306d\u308b\u3053\u3068\u3067\u6a5f\u80fd\u6539\u5584\u306b\u3064\u306a\u3052\u308b\u3001\u3068\u3044\u3063\u305f\u5fdc\u7528\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u203bNPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09\uff1a\u9867\u5ba2\u304c\u300c\u305d\u306e\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u4ed6\u8005\u306b\u52e7\u3081\u308b\u53ef\u80fd\u6027\u300d\u30920\uff5e10\u70b9\u3067\u8a55\u4fa1\u3059\u308b\u8cea\u554f\u3092\u57fa\u306b\u3001\u63a8\u5968\u8005\u306e\u5272\u5408\uff089-10\u70b9\uff09\u304b\u3089\u6279\u5224\u8005\u306e\u5272\u5408\uff080-6\u70b9\uff09\u3092\u5f15\u3044\u3066\u7b97\u51fa\u3055\u308c\u308b\u6307\u6a19\u3002\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u308b\u4ee3\u8868\u7684\u306a\u5b9a\u91cf\u6307\u6a1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class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%95%E3%82%A3%E3%83%BC%E3%83%89%E3%83%90%E3%83%83%E3%82%AF%E3%82%92%E5%8F%8D%E6%98%A0%E3%81%99%E3%82%8B%E3%81%9F%E3%82%81%E3%81%AE%E7%B5%84%E7%B9%94%E4%BD%93%E5%88%B6\"><\/span>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53cd\u6620\u3059\u308b\u305f\u3081\u306e\u7d44\u7e54\u4f53\u5236<span 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class=\"wp-block-list\">\n<li><strong>\u81ea\u793e\u306e\u898f\u6a21\u30fb\u696d\u614b\u306b\u5408\u3063\u305f\u6a5f\u80fd<\/strong>\uff1a\u5fc5\u8981\u5341\u5206\u306a\u6a5f\u80fd\u3092\u5099\u3048\u3066\u3044\u308b\u304b\u3002\u4f8b\u3048\u3070\u9867\u5ba2\u6570\u304c\u305d\u308c\u307b\u3069\u591a\u304f\u306a\u3044\u306a\u3089\u30b7\u30f3\u30d7\u30eb\u306a\u6a5f\u80fd\u3067\u5341\u5206\u3067\u3059\u304c\u3001\u5c06\u6765\u7684\u306bEC\u3092\u59cb\u3081\u308b\u4e88\u5b9a\u304c\u3042\u308b\u306a\u3089\u8cfc\u8cb7\u5c65\u6b74\u7ba1\u7406\u6a5f\u80fd\u3082\u6b32\u3057\u3044\u3001\u306a\u3069\u4e8b\u696d\u8a08\u753b\u3082\u8e0f\u307e\u3048\u3066\u9078\u3073\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u4f7f\u3044\u3084\u3059\u3055\u3068\u5b9a\u7740\u6027<\/strong>\uff1a\u73fe\u5834\u306e\u62c5\u5f53\u8005\u304c\u65e5\u3005\u4f7f\u3046\u3082\u306e\u306a\u306e\u3067\u3001UI\u304c\u76f4\u611f\u7684\u3067\u64cd\u4f5c\u304c\u7c21\u5358\u306a\u3082\u306e\u3092\u9078\u3073\u307e\u3059\u3002\u8a66\u7528\u671f\u9593\u3092\u8a2d\u3051\u73fe\u5834\u306e\u58f0\u3092\u805e\u304f\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002\u5b66\u7fd2\u30b3\u30b9\u30c8\u304c\u9ad8\u3044\u3068\u5165\u529b\u304c\u6ede\u308a\u7d50\u5c40\u5b9a\u7740\u3057\u306a\u3044\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30b3\u30b9\u30c8<\/strong>\uff1a\u4e2d\u5c0f\u4f01\u696d\u3067\u306f\u4e88\u7b97\u3082\u9650\u3089\u308c\u308b\u305f\u3081\u3001\u521d\u671f\u8cbb\u7528\u30fb\u6708\u984d\u8cbb\u7528\u304c\u8a31\u5bb9\u7bc4\u56f2\u304b\u691c\u8a0e\u3057\u307e\u3059\u3002\u8fd1\u5e74\u306f\u30af\u30e9\u30a6\u30c9\u578b\u3067\u6708\u6570\u5343\u5186\u304b\u3089\u4f7f\u3048\u308bCRM\u3082\u591a\u304f\u3001\u4e2d\u306b\u306f\u7121\u6599\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b\u3059\u308b\u3082\u306e\uff08\u4f8b\uff1aHubSpot CRM\u306e\u7121\u6599\u7248\u306a\u3069\uff09\u3082\u3042\u308a\u307e\u3059\u3002\u81ea\u793e\u306e\u6210\u9577\u306b\u5fdc\u3058\u3066\u30d7\u30e9\u30f3\u5909\u66f4\u3067\u304d\u308b\u67d4\u8edf\u6027\u3082\u91cd\u8981\u3067\u3059\u3002<\/li>\n\n\n\n<li><strong>\u4ed6\u30b7\u30b9\u30c6\u30e0\u3068\u306e\u9023\u643a<\/strong>\uff1a\u65e2\u5b58\u306e\u696d\u52d9\u30b7\u30b9\u30c6\u30e0\uff08\u4f1a\u8a08\u30bd\u30d5\u30c8\u3084\u30e1\u30fc\u30eb\u914d\u4fe1\u30b7\u30b9\u30c6\u30e0\u7b49\uff09\u3068\u306e\u9023\u643a\u6027\u3082\u78ba\u8a8d\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u304a\u554f\u3044\u5408\u308f\u305b\u30d5\u30a9\u30fc\u30e0\u3068\u9023\u643a\u3057\u3066\u81ea\u52d5\u3067\u9867\u5ba2\u767b\u9332\u3055\u308c\u308b\u3001\u30e1\u30fc\u30eb\u9001\u4fe1\u5c65\u6b74\u304c\u81ea\u52d5\u8a18\u9332\u3055\u308c\u308b\u3001\u3068\u3044\u3063\u305f\u4ed5\u7d44\u307f\u304c\u3042\u308c\u3070\u624b\u9593\u304c\u7701\u3051\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3<\/strong>\uff1a\u4eca\u5f8c\u9867\u5ba2\u6570\u3084\u5229\u7528\u30e6\u30fc\u30b6\u30fc\u304c\u5897\u3048\u305f\u969b\u306b\u3082\u8010\u3048\u3089\u308c\u308b\u304b\u3001\u4e0a\u4f4d\u30d7\u30e9\u30f3\u306b\u30b9\u30e0\u30fc\u30ba\u306b\u79fb\u884c\u3067\u304d\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u305b\u3063\u304b\u304f\u5b9a\u7740\u3057\u305fCRM\u3092\u3001\u6210\u9577\u5f8c\u306b\u4e57\u308a\u63db\u3048\u308b\u306e\u306f\u5927\u5909\u3067\u3059\u3002\u3067\u304d\u308c\u3070\u9577\u304f\u4f7f\u3048\u308b\u3082\u306e\u3092\u9078\u3073\u305f\u3044\u3068\u3053\u308d\u3067\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u7279\u306b**\u300c\u9867\u5ba2\u60c5\u5831\u306e\u4e00\u5143\u5316\u300d**\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u57fa\u76e4\u3068\u8a00\u3048\u307e\u3059\u3002\u4f8b\u3048\u3070\u904e\u53bb\u306b\u306f\u3001\u90e8\u9580\u3054\u3068\u306b\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u30d0\u30e9\u30d0\u30e9\u306b\u7ba1\u7406\u3057\u3066\u3044\u305f\u305f\u3081\u6b63\u78ba\u306a\u5206\u6790\u306b\u6642\u9593\u304c\u304b\u304b\u308a\u3001\u5f8c\u304b\u3089\u30b7\u30b9\u30c6\u30e0\u7d71\u5408\u3057\u3088\u3046\u3068\u3057\u3066\u82e6\u52b4\u3057\u305f\u2026\u3068\u3044\u3046\u5931\u6557\u8ac7\u3082\u5831\u544a\u3055\u308c\u3066\u3044\u307e\u3059\u200b\u3002\u6700\u521d\u304b\u3089CRM\u4e0a\u306b\u9867\u5ba2\u3068\u306e\u5951\u7d04\u60c5\u5831\u3084\u3084\u308a\u53d6\u308a\u5c65\u6b74\u3092\u304d\u308c\u3044\u306b\u84c4\u7a4d\u3057\u3066\u304a\u3051\u3070\u3001<strong>\u9867\u5ba2\u306e\u72b6\u614b\u3092\u6b63\u78ba\u304b\u3064\u8fc5\u901f\u306b\u628a\u63e1<\/strong>\u3067\u304d\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u306e\u30d5\u30a9\u30ed\u30fc\u3084\u63d0\u6848\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u306e\u610f\u5473\u3067\u3001\u4e2d\u5c0f\u4f01\u696d\u306b\u3068\u3063\u3066\u3082CRM\u306f\u300c\u5927\u4f01\u696d\u306e\u3082\u306e\u300d\u3067\u306f\u306a\u304f\u3001<strong>\u9867\u5ba2\u5fd7\u5411\u306e\u7d4c\u55b6\u3092\u652f\u3048\u308b\u5fc5\u9808\u30c4\u30fc\u30eb<\/strong>\u3068\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%83%95%E3%82%A3%E3%83%BC%E3%83%89%E3%83%90%E3%83%83%E3%82%AF%E3%83%AB%E3%83%BC%E3%83%97%E3%81%AE%E8%A8%AD%E8%A8%88\"><\/span>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u306e\u8a2d\u8a08<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7<\/strong>\u3068\u306f\u3001\u9867\u5ba2\u304b\u3089\u96c6\u3081\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u793e\u5185\u6539\u5584\u306b\u6d3b\u304b\u3057\u3001\u305d\u306e\u6539\u5584\u7d50\u679c\u3092\u518d\u3073\u9867\u5ba2\u306b\u8fd4\u3059\u4e00\u9023\u306e\u5faa\u74b0\u30d7\u30ed\u30bb\u30b9\u306e\u3053\u3068\u3067\u3059\u3002\u3053\u306e\u30eb\u30fc\u30d7\u3092\u3046\u307e\u304f\u56de\u3059\u3053\u3068\u3067\u3001\u7d99\u7d9a\u7684\u306b\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u3044\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a2d\u8a08\u306e\u30dd\u30a4\u30f3\u30c8\u306f\u4ee5\u4e0b\u306e\u30b9\u30c6\u30c3\u30d7\u3092\u660e\u78ba\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u53ce\u96c6\uff08Listen\uff09<\/strong>: \u524d\u8ff0\u306e\u3088\u3046\u306b\u591a\u69d8\u306a\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u9867\u5ba2\u306e\u58f0\u3092\u53ce\u96c6\u3057\u307e\u3059\u3002\u5b9a\u671f\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u65e5\u3005\u306e\u554f\u3044\u5408\u308f\u305b\u3001\u55b6\u696d\u73fe\u5834\u3067\u62fe\u3063\u305f\u8981\u671b\u306a\u3069\u3092\u96c6\u7d04\u3057\u307e\u3059\u3002\u9867\u5ba2\u306e\u58f0\u3092\u805e\u304f\u4f53\u5236\u3092\u5e38\u306b\u958b\u3044\u3066\u304a\u304f\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/li>\n\n\n\n<li><strong>\u5206\u6790\uff08Analyze\uff09<\/strong>: \u96c6\u3081\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u985e\u30fb\u5206\u6790\u3057\u3001\u554f\u984c\u70b9\u3084\u6539\u5584\u6a5f\u4f1a\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\u983b\u51fa\u3059\u308b\u610f\u898b\u3084\u91cd\u8981\u9867\u5ba2\u304b\u3089\u306e\u63d0\u8a00\u3001\u4f4e\u8a55\u4fa1\u306e\u539f\u56e0\u306a\u3069\u3092\u6d17\u3044\u51fa\u3057\u3001\u30a4\u30f3\u30d1\u30af\u30c8\u306e\u5927\u304d\u3055\u3084\u7dca\u6025\u5ea6\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u6539\u5584\u7b56\u306e\u5b9f\u884c\uff08Act\uff09<\/strong>: \u5206\u6790\u7d50\u679c\u3092\u8e0f\u307e\u3048\u3066\u5177\u4f53\u7684\u306a\u65bd\u7b56\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002\u88fd\u54c1\u6a5f\u80fd\u306e\u6539\u826f\u3001\u30b5\u30fc\u30d3\u30b9\u624b\u9806\u306e\u5909\u66f4\u3001\u62c5\u5f53\u8005\u3078\u306e\u8ffd\u52a0\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u4fa1\u683c\u3084\u5951\u7d04\u6761\u4ef6\u306e\u898b\u76f4\u3057\u7b49\u3001\u58f0\u306b\u5bfe\u5fdc\u3057\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8d77\u3053\u3057\u307e\u3059\u3002\u3053\u3053\u3067\u91cd\u8981\u306a\u306e\u306f<strong>\u512a\u5148\u9806\u4f4d\u4ed8\u3051<\/strong>\u3067\u3001\u30ea\u30bd\u30fc\u30b9\u306f\u9650\u3089\u308c\u308b\u305f\u3081\u52b9\u679c\u306e\u5927\u304d\u3044\u3082\u306e\u304b\u3089\u7740\u624b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u3078\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\uff08Feedback to Customer\uff09<\/strong>: \u5b9f\u65bd\u3057\u305f\u6539\u5584\u7b56\u3084\u5bfe\u5fdc\u306b\u3064\u3044\u3066\u3001\u8a72\u5f53\u3059\u308b\u9867\u5ba2\u306b\u77e5\u3089\u305b\u307e\u3059\u3002\u300c\u3054\u610f\u898b\u3092\u53d7\u3051\u3066\u3007\u3007\u3092\u6539\u5584\u3057\u307e\u3057\u305f\u300d\u300c\u3054\u4e0d\u4fbf\u3092\u304a\u304b\u3051\u3057\u305f\u25b3\u25b3\u306b\u3064\u3044\u3066\u5bfe\u5fdc\u304c\u5b8c\u4e86\u3057\u307e\u3057\u305f\u300d\u7b49\u306e\u9023\u7d61\u3092\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306f\u81ea\u5206\u306e\u58f0\u304c\u53cd\u6620\u3055\u308c\u305f\u3053\u3068\u3092\u8a8d\u8b58\u3067\u304d\u307e\u3059\u3002\u5e83\u304f\u5171\u901a\u3059\u308b\u6539\u5584\u306a\u3089\u516c\u5f0f\u30b5\u30a4\u30c8\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u60c5\u5831\u3084\u30cb\u30e5\u30fc\u30b9\u30ec\u30bf\u30fc\u3067\u544a\u77e5\u3059\u308b\u65b9\u6cd5\u3082\u3042\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\uff08Monitor\uff09<\/strong>: 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class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>\u30af\u30e9\u30a6\u30c9\u30b5\u30a4\u30f3\uff08\u5f01\u8b77\u58eb\u30c9\u30c3\u30c8\u30b3\u30e0\u793e\uff09<\/strong>\uff1a\u524d\u8ff0\u306e\u901a\u308a\u3001\u30af\u30e9\u30a6\u30c9\u30b5\u30a4\u30f3\u306f\u4e2d\u5c0f\u4f01\u696d\u767a\u306e\u30af\u30e9\u30a6\u30c9\u30b5\u30fc\u30d3\u30b9\u306a\u304c\u3089\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u91cd\u8996\u3057\u3066\u98db\u8e8d\u7684\u306a\u6210\u9577\u3092\u9042\u3052\u305f\u4f8b\u3067\u3059\u3002\u540c\u793e\u306f2015\u5e74\u306b\u30af\u30e9\u30a6\u30c9\u30b5\u30a4\u30f3\u3092\u958b\u59cb\u3057\u30012019\u5e74\u307e\u3067\u306b\u5c0e\u5165\u4f01\u696d3\u4e07\u793e\u3092\u7a81\u7834\u3059\u308b\u6025\u6210\u9577\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u200b\u3002\u305d\u306e\u539f\u52d5\u529b\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306e\u6d3b\u8e8d\u3067\u3057\u305f\u3002<strong>\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u30fb\u30d7\u30ed\u30c0\u30af\u30c8\u3078\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u62c5\u5f53\u30fb\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u652f\u63f4\u62c5\u5f53<\/strong>\u306a\u3069\u660e\u78ba\u306b\u5f79\u5272\u5206\u62c5\u3055\u308c\u305f\u30c1\u30fc\u30e0\u3092\u7d44\u7e54\u3057\u3001\u4e8b\u696d\u90e8\u5168\u4f53\u306e\u7d0420%\u3082\u306e\u4eba\u54e1\u3092CS\u306b\u5272\u3044\u3066\u3044\u305f\u3068\u3044\u3044\u307e\u3059\u200b\u3002\u3053\u306e\u624b\u539a\u3044\u4f53\u5236\u306b\u3088\u308a\u3001<strong>\u9867\u5ba2\u306e\u58f0\u3092\u62fe\u3044\u4e0a\u3052\u3066\u88fd\u54c1\u6539\u5584\u306b\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u3066\u53cd\u6620<\/strong>\u3057\u3001\u307e\u305f\u8fc5\u901f\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u652f\u63f4\u3067\u9867\u5ba2\u304c\u4f7f\u3044\u3053\u306a\u305b\u308b\u3088\u3046\u4f34\u8d70\u3059\u308b\u3053\u3068\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u4f01\u696d\u306e\u6210\u529f\u3068\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3057\u305f\u3002\u7d50\u679c\u3068\u3057\u3066\u30af\u30e9\u30a6\u30c9\u30b5\u30a4\u30f3\u4e8b\u696d\u306e\u6708\u9593\u58f2\u4e0a\u306f\u672c\u683c\u7684\u306aCS\u5c0e\u5165\u524d\u3068\u6bd4\u3079\u306610\u500d\u4ee5\u4e0a\u306b\u6210\u9577\u3057\u200b\u3001\u300c\u5951\u7d04\u696d\u52d9\u306e\u30c7\u30b8\u30bf\u30eb\u5316\uff1d\u30af\u30e9\u30a6\u30c9\u30b5\u30a4\u30f3\u300d\u3068\u3044\u3046\u5e02\u5834\u30dd\u30b8\u30b7\u30e7\u30f3\u3092\u78ba\u7acb\u3059\u308b\u307e\u3067\u306b\u306a\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p><strong>Sansan\u682a\u5f0f\u4f1a\u793e<\/strong>\uff1a\u30af\u30e9\u30a6\u30c9\u540d\u523a\u7ba1\u7406\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308bSansan\u306f\u3001\u65e5\u672c\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3092\u5148\u99c6\u3051\u3066\u5c0e\u5165\u3057\u305f\u4f01\u696d\u306e\u4e00\u3064\u3067\u3059\u200b\u30022012\u5e74\u306b\u306f\u3059\u3067\u306b\u5c02\u4efb\u306eCS\u30c1\u30fc\u30e0\u3092\u7acb\u3061\u4e0a\u3052\u3001\u300c\u9867\u5ba2\u304c\u6210\u679c\u3092\u4e0a\u3052\u7d9a\u3051\u308b\u3053\u3068\u304c\u81ea\u793e\u306e\u6210\u529f\u306b\u3064\u306a\u304c\u308b\u300d\u3068\u3044\u3046\u7406\u5ff5\u306e\u3082\u3068\u6d3b\u52d5\u3057\u3066\u3044\u307e\u3059\u200b\u3002\u7279\u5fb4\u7684\u306a\u306e\u306f\u3001<strong>\u9867\u5ba2\u3092\u4f01\u696d\u898f\u6a21\u3084\u5c0e\u5165\u30d5\u30a7\u30fc\u30ba\u5225\u306b\u7d30\u304b\u304f\u30bb\u30b0\u30e1\u30f3\u30c8\u5206\u3051\u3057\u3001\u305d\u308c\u305e\u308c\u306b\u9069\u3057\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u53d6\u3063\u3066\u3044\u308b<\/strong>\u70b9\u3067\u3059\u200b\u3002\u5927\u4f01\u696d\u5411\u3051\u306b\u306f\u30cf\u30a4\u30bf\u30c3\u30c1\uff08\u304d\u3081\u7d30\u304b\u306a\u5bfe\u9762\u652f\u63f4\uff09\u5c02\u9580\u30c1\u30fc\u30e0\u3001\u4e2d\u5c0f\u4f01\u696d\u5411\u3051\u306b\u306f\u30ed\u30fc\u30bf\u30c3\u30c1\u30fb\u30c6\u30c3\u30af\u30bf\u30c3\u30c1\uff08\u30aa\u30f3\u30e9\u30a4\u30f3\u3084\u81ea\u52d5\u5316\u306b\u3088\u308b\u652f\u63f4\uff09\u3092\u7d44\u307f\u5408\u308f\u305b\u305f\u30c1\u30fc\u30e0\u3001\u3068\u3044\u3063\u305f\u5177\u5408\u306b5\u3064\u306e\u30c1\u30fc\u30e0\u3067\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u3054\u3068\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u200b\u3002\u307e\u305f\u3001<strong>\u30bf\u30c3\u30c1\u30b9\u30b3\u30a2<\/strong>\u3068\u547c\u3070\u308c\u308b\u6307\u6a19\u3092\u72ec\u81ea\u306b\u5c0e\u5165\u3057\u3001\u30e1\u30fc\u30eb\u958b\u5c01\u7387\u3084\u30aa\u30f3\u30e9\u30a4\u30f3\u6559\u6750\u8996\u8074\u56de\u6570\u306a\u3069\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u983b\u5ea6\u3092\u30b9\u30b3\u30a2\u5316\u3057\u3066\u5065\u5eb7\u5ea6\u3092\u6e2c\u5b9a\u3001\u89e3\u7d04\u30ea\u30b9\u30af\u3092\u691c\u77e5\u3057\u3066\u3044\u307e\u3059\u200b\u3002\u30b9\u30b3\u30a2\u60aa\u5316\u6642\u306b\u306f\u30a2\u30e9\u30fc\u30c8\u304c\u51fa\u3066\u5373\u5ea7\u306b\u30d5\u30a9\u30ed\u3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class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%B5%B7%E5%A4%96%E4%BC%81%E6%A5%AD%E3%81%AE%E6%88%90%E5%8A%9F%E4%BA%8B%E4%BE%8B\"><\/span>\u6d77\u5916\u4f01\u696d\u306e\u6210\u529f\u4e8b\u4f8b<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>Slack\u793e\uff08\u7c73\u56fd\uff09<\/strong>\uff1a\u30d3\u30b8\u30cd\u30b9\u30c1\u30e3\u30c3\u30c8\u30c4\u30fc\u30eb\u3067\u3042\u308bSlack\u306f\u3001\u305d\u306e\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u88fd\u54c1\u304c\u8a55\u4fa1\u3055\u308c\u6025\u901f\u306b\u4e16\u754c\u4e2d\u306b\u5e83\u307e\u308a\u307e\u3057\u305f\u304c\u3001\u305d\u306e\u88cf\u306b\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u5fb9\u5e95\u3057\u305f\u5b9f\u8df5\u304c\u3042\u308a\u307e\u3059\u3002Slack\u3067\u306f\u300c\u9867\u5ba2\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u30d3\u30b8\u30cd\u30b9\u4fa1\u5024\u3092\u4eab\u53d7\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u300d\u304cCS\u306e\u5f79\u5272\u3060\u3068\u4f4d\u7f6e\u3065\u3051\u3089\u308c\u3066\u304a\u308a\u3001**\u9867\u5ba2\u304c\u672c\u5f53\u306b\u91cd\u8996\u3057\u3066\u3044\u308b\u4fa1\u5024\u3092\u6b63\u3057\u304f\u628a\u63e1\u3059\u308b\u300c\u805e\u304f\u529b\u300d\u300c\u7406\u89e3\u3059\u308b\u529b\u300d**\u304cCS\u62c5\u5f53\u306b\u306f\u91cd\u8981\u3060\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u200b\u3002Slack\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306f\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u7d71\u4e00\u3055\u308c\u305f\u624b\u6cd5\u3068\u5730\u57df\u3054\u3068\u306e\u67d4\u8edf\u306a\u5bfe\u5fdc\u3092\u4e21\u7acb\u3055\u305b\u3066\u3044\u308b\u70b9\u304c\u7279\u5fb4\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305a\u3001<strong>\u30c7\u30fc\u30bf\u5206\u6790\u3084AI\u3092\u99c6\u4f7f\u3057\u305f\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0<\/strong>\u306b\u3088\u3063\u3066\u9867\u5ba2\u3078\u306e\u4fa1\u5024\u63d0\u4f9b\u5ea6\u3092\u8a08\u6e2c\u3057\u3066\u3044\u307e\u3059\u200b\u3002\u5177\u4f53\u7684\u306b\u306f\u3001\u4ee5\u4e0b\u306e3\u3064\u306e\u6307\u6a19\u3067\u5404\u9867\u5ba2\u306e\u6d3b\u7528\u5ea6\u3092\u30b9\u30b3\u30a2\u5316\u3057\u3001\u672c\u793e\uff08\u30b0\u30ed\u30fc\u30d0\u30eb\uff09\u3068\u5404\u5730\u57df\u30c1\u30fc\u30e0\u3067\u305d\u306e\u6570\u5024\u3092\u6bd4\u8f03\u691c\u8a0e\u3057\u3066\u3044\u307e\u3059\u200b\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5c0e\u5165\u72b6\u6cc1\uff08Adoption\uff09<\/strong>\uff1aSlack\u3078\u306e\u30ed\u30b0\u30a4\u30f3\u983b\u5ea6\u3084\u7d99\u7d9a\u5229\u7528\u5ea6\u5408\u3044 \u2013 <em>\u5229\u7528\u958b\u59cb\u5f8c\u3069\u308c\u3060\u3051\u5b9a\u7740\u3057\u3066\u3044\u308b\u304b<\/em><\/li>\n\n\n\n<li><strong>\u6210\u719f\u5ea6\uff08Maturity\uff09<\/strong>\uff1a\u30c1\u30e3\u30c3\u30c8\u4ee5\u5916\u306e\u9ad8\u5ea6\u306a\u6a5f\u80fd\uff08\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3084Bot\u7b49\uff09\u306e\u6d3b\u7528\u5ea6 \u2013 <em>\u6d3b\u7528\u7bc4\u56f2\u304c\u5e83\u304c\u308a\u696d\u52d9\u52b9\u7387\u5316\u3067\u304d\u3066\u3044\u308b\u304b<\/em><\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u611f\u60c5\uff08Sentiment\uff09<\/strong>\uff1aNPS\u8abf\u67fb\u306a\u3069\u304b\u3089\u6e2c\u3063\u305f\u9867\u5ba2\u306eSlack\u306b\u5bfe\u3059\u308b\u597d\u610f\u5ea6 \u2013 <em>\u30e6\u30fc\u30b6\u30fc\u304c\u3069\u308c\u307b\u3069Slack\u3092\u6c17\u306b\u5165\u3063\u3066\u3044\u308b\u304b<\/em><\/li>\n<\/ul>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u30b9\u30b3\u30a2\u3092\u3082\u3068\u306b\u3001\u300c\u3042\u308b\u5730\u57df\u3067\u306fAdoption\u306f\u9ad8\u3044\u304cMaturity\u304c\u4f4e\u3044\u300d\u3068\u3044\u3063\u305f\u72b6\u6cc1\u3092\u628a\u63e1\u3057\u3001\u5404\u5730\u57df\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u6226\u7565\u3092\u7d44\u307f\u7acb\u3066\u3066\u3044\u307e\u3059\u200b\u3002\u4f8b\u3048\u3070\u65e5\u672c\u5411\u3051\u306b\u306f\u3001\u307e\u305a\u57fa\u672c\u6a5f\u80fd\u306e\u5b9a\u7740\uff08Adoption\u5411\u4e0a\uff09\u306b\u6ce8\u529b\u3057\u3064\u3064\u3001\u5f90\u3005\u306b\u9023\u643a\u30a2\u30d7\u30ea\u6d3b\u7528\u306a\u3069\u9ad8\u5ea6\u5229\u7528\uff08Maturity\u5411\u4e0a\uff09\u3078\u8a98\u5c0e\u3059\u308b\u3068\u3044\u3063\u305f\u65bd\u7b56\u3092\u53d6\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6b21\u306b\u3001<strong>\u30e6\u30fc\u30b6\u30fc\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306e\u5f62\u6210<\/strong>\u306b\u3082\u529b\u3092\u5165\u308c\u3066\u3044\u307e\u3059\u3002Slack\u3067\u306f\u88fd\u54c1\u71b1\u5fc3\u306b\u4f7f\u3044\u3053\u306a\u3059\u30d1\u30ef\u30fc\u30e6\u30fc\u30b6\u30fc\u3092\u96c6\u3081\u305f\u300c\u30c1\u30e3\u30f3\u30d4\u30aa\u30f3\u30ba\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u300d\u3068\u3044\u3046\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3092\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u904b\u55b6\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u540c\u58eb\u304c\u9854\u3092\u5408\u308f\u305b\u3066\u6210\u529f\u4e8b\u4f8b\u3092\u5171\u6709\u3059\u308b\u30d5\u30a9\u30fc\u30e9\u30e0\u3092\u958b\u50ac\u3057\u3066\u3044\u307e\u3059\u200b\u3002\u65e5\u672c\u3067\u3082\u3001\u5927\u898f\u6a21\u5c0e\u5165\u4f01\u696d\u306e\u793e\u5185\u3067\u5404\u90e8\u9580\u306e\u30ad\u30fc\u30d1\u30fc\u30bd\u30f3\u3092\u300c\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u300d\u3068\u3057\u3066\u30cd\u30c3\u30c8\u30ef\u30fc\u30af\u5316\u3057\u3001\u7d44\u7e54\u5185\u5c55\u958b\u3092\u63a8\u9032\u3059\u308b\u53d6\u308a\u7d44\u307f\u3092\u884c\u3044\u307e\u3057\u305f\u200b\u3002\u305d\u306e\u7d50\u679c\u3001<strong>\u3042\u308b\u9867\u5ba2\u4f01\u696d\u3067\u306f\u5168\u56fd100\u62e0\u70b9\u306e90%\u304c\u6570\u30f6\u6708\u4ee5\u5185\u306bSlack\u6d3b\u7528\u3092\u958b\u59cb<\/strong>\u3059\u308b\u3068\u3044\u3046\u3001\u6975\u3081\u3066\u901f\u3044\u5168\u793e\u5b9a\u7740\u3092\u5b9f\u73fe\u3057\u305f\u4f8b\u3082\u3042\u308a\u307e\u3059\u200b\u3002\u3053\u306e\u3088\u3046\u306b\u30e6\u30fc\u30b6\u30fc\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3084\u30a2\u30f3\u30d0\u30b5\u30c0\u30fc\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u88fd\u54c1\u3078\u306e\u611b\u7740\uff08\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\uff09\u3092\u91b8\u6210\u3057\u3001\u81ea\u767a\u7684\u306a\u5229\u7528\u62e1\u5927\u3092\u4fc3\u3059\u3053\u3068\u306b\u6210\u529f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306bSlack\u306f\u3001<strong>\u30ea\u30b9\u30af\u691c\u77e5\u3068\u91cd\u5927\u9867\u5ba2\u30b1\u30a2\u306e\u4f53\u5236<\/strong>\u3082\u6574\u3048\u3066\u3044\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u300c\u5229\u7528\u72b6\u6cc1\u300d\u300c\u30e1\u30c3\u30bb\u30fc\u30b8\u9001\u4fe1\u91cf\u300d\u300c\u4ed6\u6a5f\u80fd\u6d3b\u7528\u72b6\u6cc1\u300d\u300c\u30d1\u30ef\u30fc\u30e6\u30fc\u30b6\u30fc\u6570\u300d\u3068\u3044\u30464\u3064\u306e\u89b3\u70b9\u3067\u9867\u5ba2\u72b6\u614b\u3092\u76e3\u8996\u3057\u3001\u3044\u305a\u308c\u304b\u306b\u554f\u984c\u304c\u3042\u308b\u9867\u5ba2\u3092\u300c\u30ec\u30c3\u30c9\u30a2\u30ab\u30a6\u30f3\u30c8\uff08\u8981\u6ce8\u610f\u30a2\u30ab\u30a6\u30f3\u30c8\uff09\u300d\u3068\u3057\u3066\u8b58\u5225\u3057\u307e\u3059\u200b\u3002\u30ec\u30c3\u30c9\u30a2\u30ab\u30a6\u30f3\u30c8\u304c\u898b\u3064\u304b\u308b\u3068\u3001\u793e\u5185\u3067\u5bfe\u7b56\u30c1\u30fc\u30e0\u3092\u7de8\u6210\u3057\u65e9\u6025\u306b\u5bfe\u5fdc\u7b56\u3092\u8b1b\u3058\u308b\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u3066\u3044\u307e\u3059\u200b\u3002\u4f8b\u3048\u3070\u5229\u7528\u304c\u4f4e\u8ff7\u3057\u3066\u3044\u308b\u5834\u5408\u306f\u8ffd\u52a0\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u63d0\u6848\u3092\u3001\u4e3b\u8981\u30e6\u30fc\u30b6\u30fc\u304c\u9000\u8077\u3057\u3066\u3057\u307e\u3063\u305f\u5834\u5408\u306f\u65b0\u305f\u306a\u63a8\u9032\u5f79\u3092\u80b2\u6210\u3059\u308b\u3001\u3068\u3044\u3063\u305f\u5177\u4f53\u7b56\u3092\u8b1b\u3058\u3066\u96e2\u8131\u3092\u9632\u304e\u307e\u3059\u3002<\/p>\n\n\n\n<p>Slack\u306e\u4e8b\u4f8b\u304b\u3089\u306f\u3001<strong>\u30c7\u30fc\u30bf\u30c9\u30ea\u30d6\u30f3\u306a\u9867\u5ba2\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u7ba1\u7406<\/strong>\u3001<strong>\u30e6\u30fc\u30b6\u30fc\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u306b\u3088\u308b\u5229\u7528\u4fc3\u9032<\/strong>\u3001<strong>\u8fc5\u901f\u306a\u30ea\u30b9\u30af\u5bfe\u5fdc\u30c1\u30fc\u30e0<\/strong>\u3068\u3044\u3046\u5148\u9032\u7684\u306aCS\u65bd\u7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class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E3%82%AB%E3%82%B9%E3%82%BF%E3%83%9E%E3%83%BC%E3%82%B5%E3%82%AF%E3%82%BB%E3%82%B9%E6%96%BD%E7%AD%96%E3%81%AE%E6%B5%81%E3%82%8C\"><\/span>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u65bd\u7b56\u306e\u6d41\u308c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u3053\u3053\u3067\u306f\u3001\u4e00\u822c\u7684\u306a\u4f01\u696d\u3067\u5b9f\u8df5\u3055\u308c\u3066\u3044\u308b<strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u65bd\u7b56\u306e\u6d41\u308c<\/strong>\u3092\u3001\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u306b\u6cbf\u3063\u3066\u6574\u7406\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u5358\u767a\u306e\u65bd\u7b56\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u304c\u5951\u7d04\u524d\u304b\u3089\u5951\u7d04\u5f8c\u307e\u3067\u6210\u529f\u3057\u7d9a\u3051\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u4e00\u9023\u306e\u30d7\u30ed\u30bb\u30b9\u3067\u3059\u3002<\/p>\n\n\n\n<ol 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class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u5c0e\u5165\u30fb\u904b\u7528\u306b\u306f\u8a66\u884c\u932f\u8aa4\u304c\u4f34\u3044\u3001\u3068\u304d\u306b\u5931\u6557\u3082\u8d77\u3053\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u305d\u306e\u5931\u6557\u304b\u3089\u5b66\u3076\u3053\u3068\u3067\u3001\u3088\u308a\u5f37\u56fa\u306a\u6226\u7565\u3092\u7bc9\u304f\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3088\u304f\u3042\u308b\u5931\u6557\u30d1\u30bf\u30fc\u30f3\u3092\u3044\u304f\u3064\u304b\u6319\u3052\u3001\u305d\u308c\u305e\u308c\u306e\u6559\u8a13\u3092\u6574\u7406\u3057\u307e\u3059\u200b\u3002<\/p>\n\n\n\n<p><strong>\u5931\u6557\u4f8b\u2460<\/strong>\uff1a<strong>KPI\u306e\u8aa4\u3063\u305f\u8a2d\u5b9a<\/strong> \u2013 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\u2013 CS\u3067\u6700\u3082\u91cd\u8981\u3068\u3082\u8a00\u308f\u308c\u308b\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3067\u3059\u304c\u200b\u3001\u610f\u6c17\u8fbc\u307f\u306e\u3042\u307e\u308a<strong>\u8a70\u3081\u8fbc\u307f\u3059\u304e<\/strong>\u306b\u306a\u308b\u30b1\u30fc\u30b9\u304c\u3042\u308a\u307e\u3059\u3002\u300c\u3059\u3079\u3066\u306e\u6a5f\u80fd\u3092\u6700\u521d\u306b\u6559\u3048\u8fbc\u3082\u3046\u300d\u300c\u5fb9\u5e95\u7684\u306b\u4f7f\u3044\u65b9\u3092\u7fd2\u5f97\u3057\u3066\u3082\u3089\u304a\u3046\u300d\u3068\u6b32\u5f35\u3063\u305f\u7d50\u679c\u3001\u9867\u5ba2\u304c\u60c5\u5831\u904e\u591a\u3067\u6df7\u4e71\u3057\u3001\u521d\u671f\u6bb5\u968e\u3067\u75b2\u5f0a\u3057\u3066\u3057\u307e\u3046\u306e\u3067\u3059\u3002\u3042\u308b SaaS\u4f01\u696d\u3067\u306f\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u4f55\u5341\u30da\u30fc\u30b8\u3082\u6e21\u3057\u3066\u3057\u307e\u3044\u3001\u9867\u5ba2\u304c\u8aad\u3080\u524d\u306b\u632b\u6298\u3059\u308b\u3068\u3044\u3046\u5931\u6557\u304c\u3042\u308a\u307e\u3057\u305f\u3002<strong>\u6559\u8a13<\/strong>\uff1a<strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u3092\u63cf\u304d\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u306e\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u308b<\/strong>\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u200b\u3002\u307e\u305a\u306f\u30b3\u30a2\u6a5f\u80fd\u306b\u7d5e\u3063\u3066\u65e9\u671f\u306b\u6210\u679c\u3092\u5b9f\u611f\u3057\u3066\u3082\u3089\u3044\u3001\u4ed8\u52a0\u7684\u306a\u6a5f\u80fd\u7fd2\u5f97\u306f\u6bb5\u968e\u7684\u306b\u884c\u3046\u3088\u3046\u8a08\u753b\u3057\u307e\u3059\u3002\u300c\u6700\u521d\u306e\u25ef\u9031\u9593\u3067\u3053\u3053\u307e\u3067\u306f\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u300d\u3068\u3044\u3046\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u793a\u3057\u3001\u5c0f\u3055\u306a\u6210\u529f\u4f53\u9a13\u3092\u7a4d\u307f\u91cd\u306d\u3066\u3082\u3089\u3046\u3053\u3068\u304c\u6210\u529f\u3078\u306e\u8fd1\u9053\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u5931\u6557\u4f8b\u2462<\/strong>\uff1a<strong>\u90e8\u9580\u9593\u9023\u643a\u306e\u4e0d\u8db3<\/strong> \u2013 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306fCS\u30c1\u30fc\u30e0\u5358\u4f53\u3067\u5b8c\u7d50\u3059\u308b\u3082\u306e\u3067\u306f\u306a\u304f\u3001\u55b6\u696d\u30fb\u30de\u30fc\u30b1\u30fb\u958b\u767a\u306a\u3069\u4ed6\u90e8\u7f72\u3068\u306e\u9023\u643a\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3057\u304b\u3057\u7d44\u7e54\u5185\u8abf\u6574\u304c\u4e0d\u5341\u5206\u3060\u3068\u3001CS\u62c5\u5f53\u8005\u304c\u5bc4\u305b\u305f\u9867\u5ba2\u8981\u671b\u304c\u958b\u767a\u306b\u4f1d\u308f\u3089\u306a\u304b\u3063\u305f\u308a\u3001\u55b6\u696d\u304cCS\u306e\u63d0\u4f9b\u5185\u5bb9\u3092\u7406\u89e3\u305b\u305a\u58f2\u3063\u3066\u3057\u307e\u3044\u9867\u5ba2\u671f\u5f85\u5024\u3068\u306e\u30ae\u30e3\u30c3\u30d7\u304c\u751f\u3058\u305f\u308a\u3057\u307e\u3059\u3002\u5b9f\u969b\u3001\u300cCS\u306e\u91cd\u8981\u6027\u3092\u4ed6\u90e8\u7f72\u306b\u7406\u89e3\u3057\u3066\u3082\u3089\u3048\u305a\u5b64\u8ecd\u596e\u95d8\u3057\u305f\u300d\u300c\u55b6\u696d\u3068CS\u3067\u9867\u5ba2\u60c5\u5831\u3092\u5171\u6709\u305b\u305a\u30df\u30b9\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u8d77\u304d\u305f\u300d\u3068\u3044\u3046\u5931\u6557\u8ac7\u306f\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u200b\u3002<strong>\u6559\u8a13<\/strong>\uff1a<strong>\u5b9a\u671f\u7684\u306a\u60c5\u5831\u5171\u6709\u3068\u5f79\u5272\u8a8d\u8b58\u306e\u64e6\u308a\u5408\u308f\u305b<\/strong>\u304c\u5fc5\u8981\u3067\u3059\u200b\u3002\u4f8b\u3048\u3070\u9031\u6b21\u3067\u55b6\u696d\u30fbCS\u30fb\u30b5\u30dd\u30fc\u30c8\u306e\u30ea\u30fc\u30c0\u30fc\u304c\u9867\u5ba2\u72b6\u6cc1\u3092\u5171\u6709\u3059\u308b\u5834\u3092\u8a2d\u3051\u308b\u3001\u9867\u5ba2\u304b\u3089\u306e\u4e3b\u8981\u8981\u671b\u30ea\u30b9\u30c8\u3092\u5168\u793e\u63b2\u793a\u3059\u308b\u3001\u306a\u3069\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3059\u308b\u4ed5\u639b\u3051\u3092\u4f5c\u308a\u307e\u3059\u3002\u307e\u305f\u7d4c\u55b6\u30c8\u30c3\u30d7\u304c\u97f3\u982d\u3092\u3068\u308a\u300c\u5168\u793e\u3067\u9867\u5ba2\u6210\u529f\u3092\u652f\u3048\u308b\u300d\u65b9\u91dd\u3092\u6253\u3061\u51fa\u3059\u3053\u3068\u3067\u3001\u7d44\u7e54\u7684\u306a\u30d0\u30c3\u30af\u30a2\u30c3\u30d7\u4f53\u5236\u3092\u7bc9\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u5931\u6557\u4f8b\u2463<\/strong>\uff1a<strong>\u9867\u5ba2\u7ba1\u7406\u306e\u9045\u308c\u306b\u3088\u308b\u6a5f\u4f1a\u640d\u5931<\/strong> \u2013 \u30b7\u30b9\u30c6\u30e0\u9762\u3067\u306e\u5931\u6557\u4f8b\u3068\u3057\u3066\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u7ba1\u7406\u57fa\u76e4\u6574\u5099\u304c\u5f8c\u624b\u306b\u56de\u3063\u305f\u30b1\u30fc\u30b9\u304c\u3042\u308a\u307e\u3059\u3002\u5148\u8ff0\u306e\u901a\u308a\u3001\u521d\u671f\u306f\u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u3067\u5bfe\u5fdc\u3057\u3066\u3044\u3066\u3082\u9867\u5ba2\u6570\u5897\u52a0\u306b\u4f34\u3044\u7834\u7dbb\u3057\u3001\u5f8c\u304b\u3089CRM\u306b\u79fb\u884c\u3059\u308b\u969b\u306b\u30c7\u30fc\u30bf\u79fb\u884c\u3084\u904b\u7528\u30eb\u30fc\u30eb\u6574\u5099\u306b\u81a8\u5927\u306a\u624b\u9593\u304c\u304b\u304b\u3063\u305f\u4f8b\u304c\u3042\u308a\u307e\u3059\u200b\u3002\u305d\u306e\u9593\u306b\u5206\u6790\u3067\u304d\u306a\u3044\u671f\u9593\u304c\u751f\u3058\u3001\u89e3\u7d04\u4e88\u5146\u3092\u898b\u9003\u3057\u305f\u3068\u3044\u3046\u53cd\u7701\u3082\u805e\u304b\u308c\u307e\u3059\u3002<strong>\u6559\u8a13<\/strong>\uff1a<strong>\u30b9\u30b1\u30fc\u30e9\u30d6\u30eb\u306a\u9867\u5ba2\u7ba1\u7406\u4f53\u5236\u3092\u65e9\u3081\u306b\u6574\u3048\u308b<\/strong>\u3053\u3068\u3067\u3059\u3002\u5c11\u306a\u3044\u9867\u5ba2\u6570\u306e\u3046\u3061\u304b\u3089CRM\u7b49\u3092\u5c0e\u5165\u3057\u3001\u30c7\u30fc\u30bf\u9805\u76ee\u306e\u8a2d\u8a08\u3084\u5165\u529b\u30eb\u30fc\u30eb\u3092\u78ba\u7acb\u3057\u3066\u304a\u3051\u3070\u3001\u5f8c\u304b\u3089\u82e6\u52b4\u305b\u305a\u306b\u3059\u307f\u307e\u3059\u3002\u6700\u521d\u306f\u624b\u9593\u306b\u601d\u3048\u3066\u3082\u3001\u5c06\u6765\u306e\u52b9\u7387\u5316\u3068\u6a5f\u4f1a\u640d\u5931\u9632\u6b62\u306e\u305f\u3081\u306e\u5148\u884c\u6295\u8cc7\u3068\u8003\u3048\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u5931\u6557\u4f8b\u304b\u3089\u5b66\u3079\u308b\u3053\u3068\u306f\u591a\u3005\u3042\u308a\u307e\u3059\u3002\u8981\u7d04\u3059\u308b\u3068\u3001**\u300c\u9069\u5207\u306a\u6307\u6a19\u8a2d\u5b9a\u300d\u300c\u7121\u7406\u306e\u306a\u3044\u8a08\u753b\u300d\u300c\u7d44\u7e54\u6a2a\u65ad\u306e\u5354\u529b\u300d\u300c\u57fa\u76e4\u3065\u304f\u308a\u300d**\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u6210\u529f\u306e\u9375\u3068\u8a00\u3048\u307e\u3059\u3002\u73fe\u5728\u9032\u884c\u5f62\u3067\u6a21\u7d22\u3057\u3066\u3044\u308b\u4f01\u696d\u3082\u591a\u3044\u5206\u91ce\u3067\u3059\u304c\u3001\u5931\u6557\u3092\u7ce7\u306b\u6539\u5584\u3092\u91cd\u306d\u308b\u3053\u3068\u3067\u81ea\u793e\u306b\u6700\u9069\u306a\u9867\u5ba2\u6210\u529f\u30e2\u30c7\u30eb\u3092\u7bc9\u3044\u3066\u3044\u304f\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E6%88%90%E6%9E%9C%E3%81%AE%E5%AE%9A%E9%87%8F%E8%A9%95%E4%BE%A1%E3%81%A8%E4%BB%8A%E5%BE%8C%E3%81%AE%E8%AA%B2%E9%A1%8C\"><\/span>\u6210\u679c\u306e\u5b9a\u91cf\u8a55\u4fa1\u3068\u4eca\u5f8c\u306e\u8ab2\u984c<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"KPI%E8%A8%AD%E5%AE%9A%E3%81%A8%E6%B8%AC%E5%AE%9A%E6%96%B9%E6%B3%95\"><\/span>KPI\u8a2d\u5b9a\u3068\u6e2c\u5b9a\u65b9\u6cd5<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u6210\u679c\u3092\u628a\u63e1\u3057\u3001\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3057\u3066\u3044\u304f\u306b\u306f<strong>\u9069\u5207\u306aKPI\uff08\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff09\u3092\u8a2d\u5b9a\u3057\u6e2c\u5b9a\u3059\u308b\u3053\u3068<\/strong>\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002KPI\u306f\u30c1\u30fc\u30e0\u306e\u7f85\u91dd\u76e4\u3067\u3042\u308a\u3001\u30b4\u30fc\u30eb\u306b\u5411\u3051\u305f\u9032\u6357\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002\u4ee5\u4e0b\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u5206\u91ce\u3067\u3088\u304f\u4f7f\u308f\u308c\u308b\u4ee3\u8868\u7684\u306aKPI\u3068\u305d\u306e\u5185\u5bb9\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>KPI\uff08\u6307\u6a19\uff09<\/th><th>\u5185\u5bb9\uff08\u7b97\u51fa\u65b9\u6cd5\uff09<\/th><th>\u76ee\u7684\u30fb\u610f\u7fa9<\/th><\/tr><\/thead><tbody><tr><td><strong>\u89e3\u7d04\u7387\uff08\u30c1\u30e3\u30fc\u30f3\u30ec\u30fc\u30c8\uff09<\/strong><\/td><td>\u4e00\u5b9a\u671f\u9593\u5185\u306b\u5951\u7d04\u3092\u89e3\u7d04\u3057\u305f\u9867\u5ba2\u306e\u5272\u5408<br><em>\u4f8b:<\/em> \u6708\u521d\u9867\u5ba2\u6570100\u793e\u2192\u6708\u5185\u89e3\u7d045\u793e\u306e\u5834\u5408\u3001\u6708\u9593\u89e3\u7d04\u73875%<\/td><td>\u9867\u5ba2\u6d41\u51fa\u306e\u5ea6\u5408\u3044\u3092\u6e2c\u5b9a\u3057\u3001CS\u65bd\u7b56\u306e\u52b9\u679c\u691c\u8a3c\u3084\u8ab2\u984c\u767a\u898b\u306b\u7528\u3044\u308b\u6307\u6a19<\/td><\/tr><tr><td><strong>\u7d99\u7d9a\u7387\uff08\u30ea\u30c6\u30f3\u30b7\u30e7\u30f3\u7387\uff09<\/strong><br>\u307e\u305f\u306f<strong>\u66f4\u65b0\u7387<\/strong><\/td><td>\u4e00\u5b9a\u671f\u9593\u5185\u306b\u5951\u7d04\u3092\u7d99\u7d9a\u30fb\u66f4\u65b0\u3057\u305f\u9867\u5ba2\u306e\u5272\u5408<br><em>\u4f8b:<\/em> \u5e74\u521d\u5951\u7d04100\u793e\u4e2d95\u793e\u304c\u66f4\u65b0\u2192\u5e74\u9593\u7d99\u7d9a\u738795%<\/td><td>\u9867\u5ba2\u7dad\u6301\u306e\u6210\u529f\u5ea6\u5408\u3044\u3092\u6e2c\u5b9a\u3002\u89e3\u7d04\u7387\u3068\u8868\u88cf\u4e00\u4f53\u306e\u6307\u6a19<\/td><\/tr><tr><td><strong>NPS\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09<\/strong><\/td><td>\u9867\u5ba2\u63a8\u5968\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u6307\u6a19\u3002\u9867\u5ba2\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u300c\u63a8\u5968\u3059\u308b\u53ef\u80fd\u6027\u300d0\uff5e10\u70b9\u8a55\u4fa1\u3092\u5b9f\u65bd\u3057\u3001\u7b97\u51fa\uff08\u8a73\u7d30\u306f\u524d\u8ff0\uff09<\/td><td><strong>\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3<\/strong>\u3092\u8868\u3059\u4ee3\u8868\u6307\u6a19\u3002\u5c06\u6765\u7684\u306a\u6210\u9577\u3068\u306e\u76f8\u95a2\u304c\u9ad8\u3044\u3068\u3055\u308c\u308b<\/td><\/tr><tr><td><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09<\/strong><\/td><td>\u30b5\u30fc\u30d3\u30b9\u3084\u30b5\u30dd\u30fc\u30c8\u306b\u5bfe\u3059\u308b\u6e80\u8db3\u5ea6\u8a55\u4fa1\uff085\u6bb5\u968e\u8a55\u4fa1\u306a\u3069\u3067\u30a2\u30f3\u30b1\u30fc\u30c8\u6e2c\u5b9a\uff09<\/td><td><strong>\u9867\u5ba2\u306e\u4e3b\u89b3\u7684\u6e80\u8db3\u5ea6<\/strong>\u3092\u5b9a\u70b9\u89b3\u6e2c\u3059\u308b\u3002\u6539\u5584\u65bd\u7b56\u306e\u52b9\u679c\u3092\u77ed\u671f\u7684\u306b\u78ba\u8a8d\u3057\u3084\u3059\u3044<\/td><\/tr><tr><td><strong>\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff08LTV\uff09<\/strong><\/td><td>\u9867\u5ba2\u304c\u5951\u7d04\u671f\u9593\u3092\u901a\u3058\u3066\u3082\u305f\u3089\u3059\u7d2f\u8a08\u5229\u76ca\u306e\u63a8\u8a08\u5024<br><em>\u4f8b:<\/em> \u6708\u984d1\u4e07\u5186\u30fb\u5e73\u5747\u5951\u7d04\u671f\u95935\u5e74\u306e\u9867\u5ba2\u21d2LTV = 1\u4e07\u5186\u00d712\u30f6\u6708\u00d75\u5e74 = 60\u4e07\u5186<\/td><td><strong>1\u9867\u5ba2\u3042\u305f\u308a\u306e\u9577\u671f\u4fa1\u5024<\/strong>\u3092\u793a\u3059\u3002LTV\u5411\u4e0a\u306f\u53ce\u76ca\u6027\u6539\u5584\u3092\u610f\u5473\u3057\u3001CS\u65bd\u7b56\u306e\u6700\u7d42\u76ee\u6a19\u306e\u3072\u3068\u3064<\/td><\/tr><tr><td><strong>\u30a2\u30c3\u30d7\u30bb\u30eb\uff0f\u30af\u30ed\u30b9\u30bb\u30eb\u7387<\/strong><\/td><td>\u65e2\u5b58\u9867\u5ba2\u304c\u8ffd\u52a0\u8cfc\u5165\u30fb\u4e0a\u4f4d\u30d7\u30e9\u30f3\u5951\u7d04\u3057\u305f\u7387<br><em>\u4f8b:<\/em> \u9867\u5ba2100\u793e\u4e2d20\u793e\u304c\u8ffd\u52a0\u30e6\u30fc\u30b6\u30fc\u8cfc\u5165\u21d2\u30a2\u30c3\u30d7\u30bb\u30eb\u738720%<\/td><td><strong>\u9867\u5ba2\u6210\u529f\u306b\u3088\u308b\u53ce\u76ca\u62e1\u5927<\/strong>\u3092\u6e2c\u308b\u6307\u6a19\u3002\u9867\u5ba2\u304c\u4fa1\u5024\u3092\u611f\u3058\u3066\u3044\u308c\u3070\u8ffd\u52a0\u6295\u8cc7\u3057\u3066\u304f\u308c\u308b\u3053\u3068\u3092\u793a\u3059<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u3053\u308c\u3089\u306eKPI\u306f<strong>\u7d44\u307f\u5408\u308f\u305b\u3066\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u304c\u91cd\u8981<\/strong>\u3067\u3059\u3002\u4e00\u3064\u306e\u6307\u6a19\u3060\u3051\u3067\u306f\u5168\u4f53\u50cf\u3092\u898b\u8aa4\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u4f8b\u3048\u3070\u89e3\u7d04\u7387\u304c\u4f4e\u304f\u3066\u3082\u5b9f\u306f\u5951\u7d04\u671f\u9593\u3092\u5ef6\u9577\u3057\u305f\u3060\u3051\u3067\u9867\u5ba2\u306f\u4e0d\u6e80\u3092\u62b1\u3048\u3066\u3044\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u305d\u306e\u5834\u5408NPS\u3084\u6e80\u8db3\u5ea6\u304c\u4f4e\u4e0b\u3057\u3066\u5148\u884c\u6307\u6a19\u3068\u306a\u308b\u3067\u3057\u3087\u3046\u3002\u307e\u305f\u3001NPS\u304c\u9ad8\u304f\u3066\u3082\u53ce\u76ca\u306b\u7d50\u3073\u4ed8\u3044\u3066\u3044\u306a\u3051\u308c\u3070LTV\u3084\u30a2\u30c3\u30d7\u30bb\u30eb\u7387\u306b\u8ab2\u984c\u304c\u3042\u308b\u3068\u5224\u65ad\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306b<strong>\u8907\u6570\u6307\u6a19\u3067\u9867\u5ba2\u306e\u30d8\u30eb\u30b9\uff08\u5065\u5eb7\u72b6\u614b\uff09\u3092\u53ef\u8996\u5316<\/strong>\u3057\u3001KPI\u9593\u306e\u95a2\u9023\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u6e2c\u5b9a\u65b9\u6cd5\u3068\u3057\u3066\u306f\u3001\u89e3\u7d04\u7387\u3084\u7d99\u7d9a\u7387\u30fb\u30a2\u30c3\u30d7\u30bb\u30eb\u7387\u306fCRM\u3084\u5951\u7d04\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\u304b\u3089\u6570\u5024\u3092\u96c6\u8a08\u3067\u304d\u307e\u3059\u3002NPS\u3084\u6e80\u8db3\u5ea6\u306f\u5b9a\u671f\u7684\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\uff08\u534a\u5e74\uff5e\u5e741\u56de\u7a0b\u5ea6\uff09\u3067\u6e2c\u5b9a\u3057\u3001\u7d4c\u5e74\u3067\u63a8\u79fb\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002LTV\u306f\u8ca1\u52d9\u30c7\u30fc\u30bf\u304b\u3089\u7b97\u51fa\u3057\u307e\u3059\u304c\u3001\u696d\u614b\u306b\u3088\u3063\u3066\u306f\u300c\u5e74\u9593\u4e00\u793e\u3042\u305f\u308a\u58f2\u4e0a\u300d\u306a\u3069\u8fd1\u4f3c\u6307\u6a19\u3092\u4f7f\u3046\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5148\u9032\u7684\u306a\u4f01\u696d\u3067\u306f\u3001\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u7dcf\u5408\u3057\u305f**\u300c\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u300d<strong>\u3092\u72ec\u81ea\u306b\u4f5c\u6210\u3057\u7ba1\u7406\u3057\u3066\u3044\u308b\u4f8b\u3082\u3042\u308a\u307e\u3059\u3002\u30d8\u30eb\u30b9\u30b9\u30b3\u30a2\u3068\u306f\u3001\u5229\u7528\u983b\u5ea6\u3084\u6a5f\u80fd\u6d3b\u7528\u5ea6\u3001\u30b5\u30dd\u30fc\u30c8\u3078\u306e\u554f\u5408\u305b\u4ef6\u6570\u3001\u6e80\u8db3\u5ea6\u306a\u3069\u8907\u6570\u306e\u8981\u7d20\u3092\u5408\u7b97\u3057\u305f\u7dcf\u5408\u70b9\u3067\u3001\u5404\u9867\u5ba2\u306e\u5065\u5168\u5ea6\u3092\u793a\u3059\u3082\u306e\u3067\u3059\u3002\u4f8b\u3048\u3070Slack\u793e\u306f\u524d\u8ff0\u306e\u901a\u308aAdoption\u30fbMaturity\u30fbSentiment\u306e3\u6307\u6a19\u3067\u4fa1\u5024\u63d0\u4f9b\u5ea6\u3092\u6e2c\u308a\u200b<\/strong>\u3001Sansan\u793e\u306f\u5229\u7528\u5ea6\u30b9\u30b3\u30a2\u3068\u30bf\u30c3\u30c1\u30b9\u30b3\u30a2\u306e2\u8ef8\u3067\u9867\u5ba2\u72b6\u614b\u3092\u628a\u63e1\u3057\u3066\u3044\u307e\u3059\u200b\u3002\u4e2d\u5c0f\u4f01\u696d\u3067\u3082\u3001\u307e\u305a\u306f\u300c\u91cd\u8981\u9867\u5ba2A\u793e\u306e\u5065\u5eb7\u5ea6\u306f5\u70b9\u6e80\u70b9\u4e2d4\u70b9\u300d**\u3068\u3044\u3063\u305f\u5f62\u3067\u611f\u899a\u7684\u306b\u3067\u3082\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3057\u3066\u307f\u308b\u3068\u3001\u5ba2\u89b3\u8996\u70b9\u304c\u990a\u308f\u308c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"%E9%95%B7%E6%9C%9F%E7%9A%84%E3%81%AA%E5%8A%B9%E6%9E%9C%E3%81%AE%E5%88%86%E6%9E%90\"><\/span>\u9577\u671f\u7684\u306a\u52b9\u679c\u306e\u5206\u6790<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u65bd\u7b56\u306e\u771f\u4fa1\u306f<strong>\u9577\u671f\u7684\u306a\u52b9\u679c<\/strong>\u306b\u8868\u308c\u307e\u3059\u3002\u77ed\u671f\u7684\u306b\u306f\u30b3\u30b9\u30c8\u3084\u5de5\u6570\u304c\u304b\u304b\u308b\u53d6\u308a\u7d44\u307f\u3067\u3059\u304c\u3001\u6295\u8cc7\u5bfe\u52b9\u679c\u306f\u9577\u3044\u6642\u9593\u8ef8\u3067\u898b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3044\u304f\u3064\u304b\u9577\u671f\u7684\u52b9\u679c\u3092\u5206\u6790\u30fb\u8a55\u4fa1\u3059\u308b\u30dd\u30a4\u30f3\u30c8\u3092\u6319\u3052\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff08LTV\uff09\u306e\u4f38\u9577<\/strong>\uff1a\u524d\u8ff0\u306eLTV\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u5c0e\u5165\u524d\u5f8c\u3067\u3069\u308c\u3060\u3051\u4f38\u3073\u305f\u304b\u3092\u5206\u6790\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u5e73\u5747\u5951\u7d04\u671f\u9593\u304c2\u5e74\u304b\u30894\u5e74\u306b\u5ef6\u3073\u305f\u30011\u9867\u5ba2\u3042\u305f\u308a\u306e\u7d2f\u8a08\u58f2\u4e0a\u304c\u25cb\u4e07\u5186\u5897\u3048\u305f\u3001\u3068\u3044\u3046\u5f62\u3067\u5177\u4f53\u7684\u306a\u6570\u5024\u3067\u6349\u3048\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308aCS\u65bd\u7b56\u304c<strong>\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u5bff\u547d\u3092\u5ef6\u3070\u3057\u305f\u52b9\u679c<\/strong>\u3092\u793a\u305b\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u7372\u5f97\u52b9\u7387\u306e\u6539\u5584<\/strong>\uff1aCS\u306b\u6ce8\u529b\u3059\u308b\u3068\u89e3\u7d04\u304c\u6e1b\u308b\u3060\u3051\u3067\u306a\u304f<strong>\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u52b9\u7387\u3082\u4e0a\u304c\u308b<\/strong>\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u65e2\u5b58\u9867\u5ba2\u304b\u3089\u306e\u7d39\u4ecb\u3084\u53e3\u30b3\u30df\u3067\u65b0\u898f\u304c\u5897\u3048\u308c\u3070\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30b3\u30b9\u30c8\u3042\u305f\u308a\u306e\u7372\u5f97\u4ef6\u6570\u304c\u6539\u5584\u3057\u307e\u3059\u3002\u307e\u305f\u9ad8\u3044\u6e80\u8db3\u5ea6\u306f\u30d6\u30e9\u30f3\u30c9\u4fa1\u5024\u3092\u9ad8\u3081\u3001\u5e83\u544a\u306e\u53cd\u5fdc\u7387\u5411\u4e0a\u306a\u3069\u9593\u63a5\u52b9\u679c\u3082\u3042\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u5f71\u97ff\u3082\u9577\u671f\u7684\u8996\u70b9\u3067\u6349\u3048\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u58f2\u4e0a\u306e\u5b89\u5b9a\u6027\u5411\u4e0a<\/strong>\uff1a\u6bce\u5e74\u4e00\u5b9a\u6570\u306e\u9867\u5ba2\u304c\u66f4\u65b0\u3057\u3066\u304f\u308c\u308b\u72b6\u614b\u304c\u7bc9\u3051\u308c\u3070\u3001<strong>\u58f2\u4e0a\u4e88\u6e2c\u306e\u7cbe\u5ea6\u304c\u4e0a\u304c\u308a\u7d4c\u55b6\u304c\u5b89\u5b9a<\/strong>\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u300c\u5e74\u9593\u58f2\u4e0a\u306e\u3046\u3061\u25cb\u5272\u304c\u30ea\u30d4\u30fc\u30c8\u53ce\u76ca\u300d\u3068\u3044\u3063\u305f\u6307\u6a19\u3067\u3001\u4e8b\u696d\u306e\u5b89\u5b9a\u6027\u304c\u5e74\u3005\u5897\u3057\u3066\u3044\u308b\u304b\u3092\u898b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u5b89\u5b9a\u53ce\u76ca\u304c\u5897\u3048\u308c\u3070\u65b0\u898f\u958b\u62d3\u3084\u8a2d\u5099\u6295\u8cc7\u306a\u3069\u653b\u3081\u306e\u6226\u7565\u306b\u3082\u8cc7\u6e90\u3092\u56de\u305b\u308b\u597d\u5faa\u74b0\u3068\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u30a8\u30af\u30a4\u30c6\u30a3\u306e\u5411\u4e0a<\/strong>\uff1a\u9867\u5ba2\u57fa\u76e4\u5168\u4f53\u306e\u4fa1\u5024\uff08\u9867\u5ba2\u30a8\u30af\u30a4\u30c6\u30a3\uff09\u304c\u4e0a\u304c\u3063\u3066\u3044\u308b\u304b\u5206\u6790\u3057\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u306f\u5168\u9867\u5ba2\u306eLTV\u5408\u8a08\u3084\u5951\u7d04\u7d99\u7d9a\u7387\u306e\u63a8\u79fb\u306a\u3069\u3092\u8ffd\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u958b\u59cb\u304b\u3089\u6570\u5e74\u30b9\u30d1\u30f3\u3067\u3001\u9867\u5ba2\u30a8\u30af\u30a4\u30c6\u30a3\u304c\u3069\u306e\u3088\u3046\u306b\u6210\u9577\u3057\u305f\u304b\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u4fa1\u5024\u5411\u4e0a\u3078\u306e\u5bc4\u4e0e\u3092\u793a\u305b\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u308c\u3089\u3092\u8a55\u4fa1\u3059\u308b\u969b\u306b\u306f\u3001\u5e02\u5834\u74b0\u5883\u3084\u7af6\u5408\u4ed6\u793e\u52d5\u5411\u3082\u8003\u616e\u3057\u3001CS\u65bd\u7b56\u304c\u7121\u304b\u3063\u305f\u5834\u5408\u306e\u30b7\u30ca\u30ea\u30aa\u3068\u6bd4\u8f03\u3057\u3066\u8003\u3048\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u4f8b\u3048\u3070\u3001\u3042\u308b\u671f\u9593\u306b\u89e3\u7d04\u7387\u304c\u4e0b\u304c\u3063\u305f\u3068\u3057\u3066\u3082\u3001\u305d\u308c\u304c\u5358\u306b\u7af6\u5408\u304c\u5024\u4e0a\u3052\u3057\u305f\u5f71\u97ff\u306a\u306e\u304b\u3001\u81ea\u793e\u306eCS\u5f37\u5316\u306e\u304a\u304b\u3052\u306a\u306e\u304b\u3092\u898b\u6975\u3081\u307e\u3059\u3002\u53ef\u80fd\u3067\u3042\u308c\u3070\u7d71\u8a08\u7684\u306a\u5206\u6790\uff08\u65bd\u7b56\u5c0e\u5165\u7fa4\u3068\u975e\u5c0e\u5165\u7fa4\u306e\u6bd4\u8f03\u306a\u3069\uff09\u3082\u6709\u7528\u3067\u3059\u304c\u3001\u4e2d\u5c0f\u4f01\u696d\u3067\u306f\u96e3\u3057\u3044\u5834\u5408\u3082\u591a\u3044\u3067\u3057\u3087\u3046\u3002\u305d\u306e\u5834\u5408\u3067\u3082\u3001<strong>\u9867\u5ba2\u306e\u58f0\uff08\u5b9a\u6027\u60c5\u5831\uff09\u3068\u6570\u5024\uff08\u5b9a\u91cf\u60c5\u5831\uff09\u306e\u4e21\u9762<\/strong>\u304b\u3089\u9577\u671f\u52b9\u679c\u3092\u691c\u8a3c\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u300c\u25cb\u25cb\u3068\u304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&amp; Company\u306e\u5206\u6790\u3067\u3059\u304c\u3001\u88cf\u3092\u8fd4\u305b\u3070\u9577\u671f\u7684\u306b\u898b\u308c\u3070\u5c0f\u3055\u306a\u6539\u5584\u304c\u5927\u304d\u306a\u5229\u76ca\u30a4\u30f3\u30d1\u30af\u30c8\u3092\u6301\u3064\u3053\u3068\u3092\u793a\u3057\u3066\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u5730\u9053\u306a\u53d6\u7d44\u307f\u3082\u30011\u5e742\u5e74\u3067\u306f\u5287\u7684\u306a\u6570\u5b57\u306b\u73fe\u308c\u306a\u304f\u3068\u3082\u30015\u5e7410\u5e74\u30b9\u30d1\u30f3\u3067\u898b\u308b\u3068\u4f01\u696d\u306e\u53ce\u76ca\u69cb\u9020\u3092\u5927\u304d\u304f\u597d\u8ee2\u3055\u305b\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><span class=\"ez-toc-section\" 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